Claims and Client Operations Manager
2025-11-19T13:24:24+00:00
Britam
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https://ke.britam.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Insurance
Management, Business Operations, Customer Service, Insurance
2025-11-23T17:00:00+00:00
Kenya
8
The Claims and Client Operations Manager is responsible for overseeing and controlling the end-to-end claims process, including design, data entry, vetting, approvals, and payments, while ensuring exceptional client relationship management within the segment. The role is tasked with designing and implementing innovative initiatives to enhance customer satisfaction and retention, participating in departmental product development efforts, and driving claim cost-control measures. This position plays a key role in ensuring operational efficiency, service excellence, and alignment of claims processes with the company’s strategic objectives
Responsible for managing BMI claims processes (design, data entry, vetting, approvals & payments). Responsible for client relations management by ensuring quality service & periodic interactions. with clients. Designing & implementing innovative initiatives to improve customer satisfaction & retention. Setting up client feedback systems to enable process improvements informed by client inputs/feedback. Coordinate processing and payment of claims , management of service providers and operational process improvements. Management of claim processing flows to ensure efficiency and manage case management activities. Control and oversee provider recruitment into segment provider panel. Advice on processes improvement through automation of tasks and processes. Coordinating management of relationships with clients, intermediaries and service providers. Providing leadership and mentorship to the claims team.
Bachelor's Degree in a Business-related field, Statistics, Mathematics or Nursing/Clinical background. Strong AI and Analytical Skills. Professional qualification in Insurance is a must. At least 6 years' experience in insurance claims management three of which should be in a supervisory position. Knowledge of insurance regulatory requirements. Knowledge of insurance products.
JOB-691dc50830b2c
Vacancy title:
Claims and Client Operations Manager
[Type: FULL_TIME, Industry: Insurance, Category: Management, Business Operations, Customer Service, Insurance]
Jobs at:
Britam
Deadline of this Job:
Sunday, November 23 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Wednesday, November 19 2025, Base Salary: Not Disclosed
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JOB DETAILS:
The Claims and Client Operations Manager is responsible for overseeing and controlling the end-to-end claims process, including design, data entry, vetting, approvals, and payments, while ensuring exceptional client relationship management within the segment. The role is tasked with designing and implementing innovative initiatives to enhance customer satisfaction and retention, participating in departmental product development efforts, and driving claim cost-control measures. This position plays a key role in ensuring operational efficiency, service excellence, and alignment of claims processes with the company’s strategic objectives
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
Application Link: Click Here to Apply Now
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