Background

Choice Microfinance Bank is a community based microfinance bank headquartered in Rongai, Kajiado County, Kenya. We offer a full range of Microfinance banking and financial services with a level of personalized service that we hope will exceed your expectations. Please come visit us and we will tailor our services to meet your specific financial needs. Vis...

Responsibilities

• Manage and grow a portfolio of China Desk clients, acting as the primary point of contact for all banking-related matters and ensuring high levels of client satisfaction and retention.
• Lead end-to-end onboarding processes, including account opening, KYC documentation, and coordination with compliance teams to ensure timely account activation.
• Support and manage client cross-border payment needs, with a strong focus on CNY remittances and China corridor solutions, ensuring accuracy, efficiency, and timely execution.
• Handle day-to-day client requests, including transaction inquiries, payment follow-ups, and troubleshooting operational issues, ensuring prompt resolution.
• Advise clients on and promote relevant banking products, including FX services, fixed deposits, and payment solutions, to enhance client engagement and wallet share.
• Work closely with internal teams (operations, compliance, treasury, and product) to ensure seamless service delivery and effective resolution of client issues.
• Identify opportunities to deepen client relationships, increase transaction volumes, and support the growth of the China corridor business.
• Monitor client activities to ensure compliance with internal policies and regulatory requirements, and support documentation or reviews when required.

Qualifications & Skills

• Bachelor's degree in Business, Sales, International Trade, or related field
• 4-6 years experience in sales, preferably in import/export, trade finance, or logistics
• Proven track record in achieving and exceeding sales targets
• Experience dealing with Chinese suppliers or managing China trade corridor clients

Mandatory Requirement

• Fluency in Mandarin (spoken and written) - essential for engaging with Chinese partners and clients

Why join us?

• Competitive salary with performance-based incentives
• Opportunity for career growth and professional development
• Dynamic and supportive work environment

• Manage and grow a portfolio of China Desk clients, acting as the primary point of contact for all banking-related matters and ensuring high levels of client satisfaction and retention.
• Lead end-to-end onboarding processes, including account opening, KYC documentation, and coordination with compliance teams to ensure timely account activation.
• Support and manage client cross-border payment needs, with a strong focus on CNY remittances and China corridor solutions, ensuring accuracy, efficiency, and timely execution.
• Handle day-to-day client requests, including transaction inquiries, payment follow-ups, and troubleshooting operational issues, ensuring prompt resolution.
• Advise clients on and promote relevant banking products, including FX services, fixed deposits, and payment solutions, to enhance client engagement and wallet share.
• Work closely with internal teams (operations, compliance, treasury, and product) to ensure seamless service delivery and effective resolution of client issues.
• Identify opportunities to deepen client relationships, increase transaction volumes, and support the growth of the China corridor business.
• Monitor client activities to ensure compliance with internal policies and regulatory requirements, and support documentation or reviews when required.

• Fluency in Mandarin (spoken and written)
• Sales experience
• Import/export knowledge
• Trade finance knowledge
• Logistics knowledge
• Client relationship management
• Cross-border payment processing
• KYC documentation
• Compliance monitoring

• Bachelor's degree in Business, Sales, International Trade, or related field
• 4-6 years experience in sales, preferably in import/export, trade finance, or logistics
• Proven track record in achieving and exceeding sales targets
• Experience dealing with Chinese suppliers or managing China trade corridor clients