About the Role

Codirect Courier and Fulfilment Centre is seeking a proactive and customer-focused Call Centre Agent to join our team in Nairobi. This is a casual position for a duration of 3 months, with the possibility of extension depending on performance. The successful candidate will be responsible for handling customer inquiries, providing accurate information about our services, and ensuring an excellent customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Respond to customer inquiries, complaints, and service requests promptly.
• Provide accurate information on deliveries, orders, and company services.
• Record and update customer information in the system accurately.
• Follow up on customer issues and escalate unresolved matters when necessary.
• Maintain a high level of customer satisfaction at all times.

Requirements

• Previous experience in a call centre or customer service role is an added advantage.
• Excellent communication skills (both verbal and written).
• Good listening and problem-solving skills.
• Ability to work effectively under minimal supervision.
• Computer literacy and familiarity with call centre systems are an added advantage.

• Handle inbound and outbound customer calls professionally and courteously.
• Respond to customer inquiries, complaints, and service requests promptly.
• Provide accurate information on deliveries, orders, and company services.
• Record and update customer information in the system accurately.
• Follow up on customer issues and escalate unresolved matters when necessary.
• Maintain a high level of customer satisfaction at all times.

• Excellent communication skills (both verbal and written).
• Good listening and problem-solving skills.
• Ability to work effectively under minimal supervision.
• Computer literacy and familiarity with call centre systems are an added advantage.

• Previous experience in a call centre or customer service role is an added advantage.
• BA/BSc/HND