Vacancy title:
Call Center nursing Executive

[Type: FULL_TIME, Industry: Insurance, Category: Customer Service]

Jobs at:
CIC Group

Deadline of this Job:
Wednesday, December 3 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Monday, November 24 2025, Base Salary: Not Disclosed

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JOB DETAILS:

CALL CENTRE NURSING EXECUTIVE (CONTRACT)

• Nairobi
• PURPOSE:

To provide general customer service in respect to medical business customers.

PRIMARY RESPONSIBILITIES:

• Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
• Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
• Issuance of both in and outpatient approvals for admissible requests for insured members.
• Communication to stakeholders on management of cases and financial liability through reports.
• Provide input for the customer service reports.
• Share daily/weekly and monthly reports as may be required from time to time.
• Participate in cost management initiatives/strategies that have been put in place by the business.
• Handle customer service issues and queries in a timely manner.
• Escalate Customer queries to the relevant job role if necessary.
• Maintain professional ambience within the office premises.
• Promote the organization’s customer service charter.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

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