We're Hiring

Charles Mordecai Training Institute is seeking a dynamic and experienced Call Center and Customer Experience Trainer to join our team. This role is crucial in developing and delivering high-quality training programs that enhance customer service skills and operational efficiency within call centers. We are committed to fostering a learning environment that empowers individuals to excel in their roles and contribute to exceptional customer experiences.

Requirements:

• Diploma or Bachelor's degree in Business, Communication, or a related field.
• 2+ years of experience in call center operations or customer service.
• Strong knowledge of customer experience, call handling, and CRM systems.
• Experience in sales support or customer success environments.
• Ability to train on professionalism, performance metrics, and communication.
• Teaching or training experience is an added advantage.
• Excellent interpersonal and coaching skills.

• Develop and deliver training programs for call center and customer experience staff.
• Train on customer service best practices, call handling techniques, and CRM system usage.
• Assess training needs and evaluate the effectiveness of training programs.
• Provide coaching and feedback to trainees to improve performance.
• Ensure trainees understand and apply professionalism and performance metrics.

• Customer service expertise
• Call handling techniques
• CRM systems knowledge
• Training and coaching abilities
• Interpersonal skills
• Communication skills

• Diploma or Bachelor's degree in Business, Communication, or a related field.
• 2+ years of experience in call center operations or customer service.
• Strong knowledge of customer experience, call handling, and CRM systems.
• Experience in sales support or customer success environments.
• Ability to train on professionalism, performance metrics, and communication.
• Teaching or training experience is an added advantage.
• Excellent interpersonal and coaching skills.