Duties and Responsibilities

Daily Data Analysis:

• Analyze daily reports from Business Intelligence on customer repayment efficiency and stove usage in commercial markets.
• Identify and flag customers below the repayment efficiency & Usage threshold.
• Manage and maintain ACT Call Trackers, ensuring data accuracy, completeness, and clarity to support effective tracking and reporting.
• Hourly and daily sharing of usage, repayment, and early warning reports to the field agents for action.

Flagging & Reporting:

• Compile a daily list of customers with low repayment efficiency and share it with the agent care team for follow-up.
• Monitor stove usage patterns and identify opportunities for improvement.
• Propose and assist in implementing initiatives aimed at improving commercial operations.
• Work with the agent care team and sales agents to resolve issues impacting customer behavior.
• Support the Agent care manager and projects manager with weekly reporting as required.

KPI Calculations:

• Calculate and track commercial team KPIs i.e. Team Leaders, sales agents, etc.
• Provide regular performance updates to leadership based on the set metrics.

Sales Support:

• Assist in preparing sales reports, presentations, and performance dashboards.
• Coordinate with the sales team to track targets, agent performance, and regional sales data.
• Support the onboarding and documentation of new agents and team leaders.

Administrative Duties:

• Manage scheduling, meeting coordination, and follow-ups for the commercial team.
• Manage and advice on commercial budget adherence through scrutinizing of PRFs raised by the commercial team for approval

Cross-Functional Collaboration:

• Work closely with Marketing, Finance, HR, and Logistics to support sales campaigns, agent recruitment, and product availability.
• Work with the operations and warehouse teams to ensure proper stock levels in the warehouses and stock reconciliation.

Skills and Experience

• Bachelor's degree in Statistics, Mathematics, Economics, or related fields.
• At least 2 years of experience in business analytics or data analysis.
• Strong analytical skills with a focus on data analysis and reporting.
• Excellent communication skills and ability to collaborate with cross-functional teams.
• Proficiency in Microsoft Excel and data analysis tools.
• Proficiency in the preparation of PowerPoint presentations.
• Ability to work independently and manage tasks with minimal supervision.

Qualified Female Candidates encouraged to Apply

• Analyze daily reports from Business Intelligence on customer repayment efficiency and stove usage in commercial markets.
• Identify and flag customers below the repayment efficiency & Usage threshold.
• Manage and maintain ACT Call Trackers, ensuring data accuracy, completeness, and clarity to support effective tracking and reporting.
• Hourly and daily sharing of usage, repayment, and early warning reports to the field agents for action.
• Compile a daily list of customers with low repayment efficiency and share it with the agent care team for follow-up.
• Monitor stove usage patterns and identify opportunities for improvement.
• Propose and assist in implementing initiatives aimed at improving commercial operations.
• Work with the agent care team and sales agents to resolve issues impacting customer behavior.
• Support the Agent care manager and projects manager with weekly reporting as required.
• Calculate and track commercial team KPIs i.e. Team Leaders, sales agents, etc.
• Provide regular performance updates to leadership based on the set metrics.
• Assist in preparing sales reports, presentations, and performance dashboards.
• Coordinate with the sales team to track targets, agent performance, and regional sales data.
• Support the onboarding and documentation of new agents and team leaders.
• Manage scheduling, meeting coordination, and follow-ups for the commercial team.
• Manage and advice on commercial budget adherence through scrutinizing of PRFs raised by the commercial team for approval
• Work closely with Marketing, Finance, HR, and Logistics to support sales campaigns, agent recruitment, and product availability.
• Work with the operations and warehouse teams to ensure proper stock levels in the warehouses and stock reconciliation.

• Strong analytical skills with a focus on data analysis and reporting.
• Excellent communication skills and ability to collaborate with cross-functional teams.
• Proficiency in Microsoft Excel and data analysis tools.
• Proficiency in the preparation of PowerPoint presentations.
• Ability to work independently and manage tasks with minimal supervision.

• Bachelor's degree in Statistics, Mathematics, Economics, or related fields.