Job Opportunities at Java House Africa

Job Description

Duties and Responsibilities:

• Ensure that all restaurant policies and procedures, standards specifications and guidelines are followed and completed on a timely basis.
• Ensure compliance with health and safety, food preparation and serving, repair and maintenance.
• Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising regular Branch deep cleaning.
• Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Prevent, handle and resolve complaints regarding food quality and service.
• Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
• Prevent and resolve personnel problems
• Minimise guest complaints by ensuring all guests are served. This will be done by ensuring 95% of their time is spent on floor coverage.
• Ensuring that the set SOPs of cash handling are adhered to
• Taking correct take away orders and ensuring they are correctly dispensed
• Ensuring prompt billing is done and correct change is given
• Ensuring delivery orders are prepared and picked on time
• Suggestive selling products and introduction of new ones to guests
• Maintaining high hygiene standards at the cashier station
• Ensure cutlery is wiped, polished and well displayed at the respective stations
• Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
• Seeks, listens and responds to Guest feedback.
• Groceries

KEY ACCOUNTABILITIES:

Key Result Areas/ Key Performance Indicators

• Ensure guest’s satisfaction is met through consistently auditing the branch operations on a daily basis
• Enforce operational practices of the branch, making sure it runs smoothly and complies with food safety requirements.
• Ensure all company money is intact as transacted at all times and all transactions accompanied with official receipts
• Ensure quality food and drinks are served to all guests upon dispatch
• Ensure all take away food or drinks are properly packed/covered in accordance with the Food Safety and Hygiene standards.
• Pleasantly dealing with customers to ensure satisfaction
• Ensure proper packaging is done by organizing mis-en-place for take away orders

Performance Indicators

• Food safety
• Integrity
• NPS
• L4L sales
• Margins

Job specifications:

Qualifications

• Ability to communicate clearly in English.
• Ability to review P&L
• Able to handle money and operate a point-of-sale system
• Must be prepared to work under pressure.
• Must have the ability to co-ordinate skills; demonstrate good core ethics and values.
• Must be result oriented, self-driven, articulate and pro-active.
• Must have the ability to make quick and sound decisions.

SPECIAL CONDITIONS OF EMPLOYMENT

• Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution.
• Have a competent knowledge on Customer Service and people management system.
• Computer literate in MS Suite.
• Two or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry-experience.
• Groceries

Core COMPETENCIES

• Establishing Focus
• Providing Motivational Support
• Fostering Teamwork
• Empowering and developing Others
• Flexible and adaptable to new environment.
• Ability to manage Performance
• Interpersonal relationships.
• Result oriented.

Minimum Qualification:

• Experience Length: 3 Years
• Location: NAIROBI

• Ensure that all restaurant policies and procedures, standards specifications and guidelines are followed and completed on a timely basis.
• Ensure compliance with health and safety, food preparation and serving, repair and maintenance.
• Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising regular Branch deep cleaning.
• Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Prevent, handle and resolve complaints regarding food quality and service.
• Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
• Prevent and resolve personnel problems
• Minimise guest complaints by ensuring all guests are served. This will be done by ensuring 95% of their time is spent on floor coverage.
• Ensuring that the set SOPs of cash handling are adhered to
• Taking correct take away orders and ensuring they are correctly dispensed
• Ensuring prompt billing is done and correct change is given
• Ensuring delivery orders are prepared and picked on time
• Suggestive selling products and introduction of new ones to guests
• Maintaining high hygiene standards at the cashier station
• Ensure cutlery is wiped, polished and well displayed at the respective stations
• Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
• Seeks, listens and responds to Guest feedback.
• Groceries

• Conduct of assigned internal audit projects within the group as assigned by the Senior Internal Auditor or the Internal Audit & Risk Manager.
• Ensuring continuous monitoring of key controls within branches.
• P&L analysis and ensuring all exceptions are fully explained and identify areas for further review.
• Conduct investigations to identify discrepancies, anomalies, and potential areas of concern.
• Participate in audit engagements across different business functions.
• Assist in audit planning, testing, and documentation.
• Collaborate with cross-functional teams to address identified risks.
• Contribute to the development of comprehensive audit reports.
• Stay updated on relevant regulations and industry best practices.

• Ability to communicate clearly in English.
• Ability to review P&L
• Able to handle money and operate a point-of-sale system
• Must be prepared to work under pressure.
• Must have the ability to co-ordinate skills; demonstrate good core ethics and values.
• Must be result oriented, self-driven, articulate and pro-active.
• Must have the ability to make quick and sound decisions.
• Numerical & analytical skills
• Ability to handle multiple priorities
• Supervisory skills
• Coordination and team control skills

• Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution.
• Have a competent knowledge on Customer Service and people management system.
• Computer literate in MS Suite.
• Two or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry-experience.
• Groceries
• Bachelor’s degree
• At least 2 years’ experience in a similar role preferred.