Victory Farms is seeking a proactive Branch Operations Team Member to support smooth branch operations through effective inventory management, maintaining cleanliness, delivering excellent customer service, and supporting the sales team. You will play a key role in ensuring the branch remains well-organized, operationally efficient, and welcoming to customers while upholding high standards of cleanliness, service, and accountability. Reporting directly to the Regional Sales Supervisor, you will contribute to seamless daily operations and an exceptional customer experience. This is a hands-on operational role for someone who is reliable, detail-oriented, customer-focused, and committed to operational excellence.

Key Responsibilities:

• Receive Stock: Receive incoming stock deliveries, verify quantities, and ensure accurate documentation. Collaborate with the Regional Supervisor to conduct thorough inspections of received goods, checking for quality and compliance with established standards.
• Calculate Inventory Variances: Assist in managing inventory levels by conducting regular stock counts and reconciling any discrepancies. Maintain accurate records of stock movements and report any significant variances to the Regional Supervisor.
• Branch Maintenance: Ensure the cleanliness and order of the branch is maintained at top notch. Regularly clean and arrange the branch, including rotogals, drums, crates, displays and weighing scale to create a clean and fresh appealing customer-friendly environment.
• Weigh Fish for Client Orders upon request from Branch Captain accurately. Provide efficient service to the Branch Sales Team enabling them to serve customers in a timely manner.
• Verify payment for the fish measured as placed order by sales team and record on separate sheet.
• Reporting: Prepare regular reports on inventory levels, and any other operational issues encountered. Communicate relevant information to the Regional Supervisor and collaborate on implementing solutions when necessary.
• Collaboration and Communication: Foster positive working relationships with colleagues and maintain transparent communication. Collaborate with the sales team to ensure a seamless flow of operations in the branches.
• Adherence to Standards: Maintain compliance with health and safety regulations and ensure that all operational activities adhere to company policies and procedures.
• Additional Duties: Perform any other tasks assigned by the Regional Sales Manager or Regional Supervisor to support the functioning of the branch.

Qualifications & Requirements:

• Minimum of a High School Diploma; a certificate in Sales, Marketing, or a related field.
• At least 1 year of proven experience in sales and marketing roles.
• Excellent communication skills with a strong commitment to delivering outstanding customer service.
• Strong ability to build rapport and maintain long-term customer relationships.
• Strong problem-solving abilities and keen attention to detail.
• Familiarity with POS systems and basic inventory management tools.
• Team-oriented with good organizational skills.

Benefit:

• Visibility into the world’s fastest growing aquaculture company.
• Ideal for a candidate looking to dive into a mission-oriented Organization.
• The team is committed to the candidate’s success and will provide coaching, mentorship, and unique exposure to people and experiences that come from the most successful leaders in the entrepreneurial community and the social sector.

About Victory Farms:

Victory Farms (VF) was established on Lake Victoria in 2016 with both on-shore and off-shore facilities. The head office is in Nairobi, and its Farm site is in Homa Bay County, with distribution across Kenya. VF has since become one of the fastest growing companies in aquaculture globally. In its first eight months of operation, the Company became the largest aquaculture producer in Kenya. Victory Farms aims to become the leading tilapia farm in Africa over the next 5 years while maintaining the highest environmental and social standards; as the most sustainable tilapia farm in the world, adhering to global standards and best practices, and producing affordable, sustainable protein to feed millions of people across Africa. Today, it is the largest commercial aquaculture player in East Africa and operates one of largest hatcheries on the continent. The Company is continuing to rapidly expand its vertically integrated model: production, processing, and sales & distribution, to keep pace with the rapid growth in demand for protein. To support this, Victory Farms employs world class technologies, people, and processes to build its model for sustainable protein production on the continent. VF strives for the highest standards in performance, execution, culture, and integrity. VF’s growth trajectory provides enormous opportunity for excited professionals to uplift their careers and make an impact within a diverse operation. We recognize the utmost importance which contributions by individuals and teams have to the success of Victory Farms. We work to create a fantastic environment for our employees. An environment where employees have an opportunity to develop professionally and personally.

• Receive incoming stock deliveries, verify quantities, and ensure accurate documentation. Collaborate with the Regional Supervisor to conduct thorough inspections of received goods, checking for quality and compliance with established standards.
• Assist in managing inventory levels by conducting regular stock counts and reconciling any discrepancies. Maintain accurate records of stock movements and report any significant variances to the Regional Supervisor.
• Ensure the cleanliness and order of the branch is maintained at top notch. Regularly clean and arrange the branch, including rotogals, drums, crates, displays and weighing scale to create a clean and fresh appealing customer-friendly environment.
• Weigh Fish for Client Orders upon request from Branch Captain accurately. Provide efficient service to the Branch Sales Team enabling them to serve customers in a timely manner.
• Verify payment for the fish measured as placed order by sales team and record on separate sheet.
• Prepare regular reports on inventory levels, and any other operational issues encountered. Communicate relevant information to the Regional Supervisor and collaborate on implementing solutions when necessary.
• Foster positive working relationships with colleagues and maintain transparent communication. Collaborate with the sales team to ensure a seamless flow of operations in the branches.
• Maintain compliance with health and safety regulations and ensure that all operational activities adhere to company policies and procedures.
• Perform any other tasks assigned by the Regional Sales Manager or Regional Supervisor to support the functioning of the branch.

• Excellent communication skills
• Strong commitment to delivering outstanding customer service
• Strong ability to build rapport and maintain long-term customer relationships
• Strong problem-solving abilities
• Keen attention to detail
• Familiarity with POS systems
• Familiarity with basic inventory management tools
• Team-oriented
• Good organizational skills

• Minimum of a High School Diploma
• Certificate in Sales, Marketing, or a related field