Background information about the job or company (e.g., role context, company overview)

The promulgation of the Constitution of Kenya, 2010, introduced the devolved system of Government which resulted to the formation of the 47 Counties across the Country, Kakamega County being among them. Kakamega County is located in the western region of the country with an area of 3,051.3 square kilometers and an estimated population of 2,079,669 and den...

Responsibilities or duties

This is the entry and training grade for this cadre. An officer at this level will work under the guidance of a Senior Officer. Duties and responsibilities will entail: -

• Taking oral dictation;
• Word and data processing;
• Operating office equipment;
• Handling telephone calls and appointment;
• Attending to visitors/clients;
• Maintaining office diary and travel itineraries;
• Establishing and monitoring procedures for record keeping or correspondence and file movement;
• Maintaining an up-to-date filing system in the office; managing office protocol;
• Ensuring security of office records, equipment and documents including classified materials;
• supervising of office cleanliness; and
• Undertaking any other office administrative services duties that may be assigned.

Qualifications or requirements (e.g., education, skills)

For appointment to this grade, an officer must have:

• Kenya Certificate of Secondary Education, mean grade C- (Minus) with at least C (Plain) in English or Kiswahili Language or its equivalent qualification from a recognized institution;
• Diploma in Secretarial Studies from the Kenya National Examination Council (KNEC);
• OR
• Business Education Single and Group Certificates (BES & GC) from Kenya National Examinations Council in the following subjects;
  • Typewriting III (50 wpm)/Computerized Document Processing III;
  • Shorthand II (minimum 80 wpm);
  • Office Management III/Office Administration and Management III;
  • Business English II/Communication I;
  • Office Practice II;
  • Secretarial Duties II;
  • Commerce II; and
  • Office Management III/Office Administration and Management III.
• Certificate in Computer Applications from a recognized institution.

• Taking oral dictation;
• Word and data processing;
• Operating office equipment;
• Handling telephone calls and appointment;
• Attending to visitors/clients;
• Maintaining office diary and travel itineraries;
• Establishing and monitoring procedures for record keeping or correspondence and file movement;
• Maintaining an up-to-date filing system in the office; managing office protocol;
• Ensuring security of office records, equipment and documents including classified materials;
• supervising of office cleanliness; and
• Undertaking any other office administrative services duties that may be assigned.

• Word and data processing
• Operating office equipment
• Handling telephone calls
• Maintaining office diary and travel itineraries
• Record keeping
• File management
• Office protocol
• Computer Applications

• Kenya Certificate of Secondary Education, mean grade C- (Minus) with at least C (Plain) in English or Kiswahili Language or its equivalent qualification from a recognized institution;
• Diploma in Secretarial Studies from the Kenya National Examination Council (KNEC);
• OR Business Education Single and Group Certificates (BES & GC) from Kenya National Examinations Council in the following subjects; Typewriting III (50 wpm)/Computerized Document Processing III; Shorthand II (minimum 80 wpm); Office Management III/Office Administration and Management III; Business English II/Communication I; Office Practice II; Secretarial Duties II; Commerce II; and Office Management III/Office Administration and Management III.
• Certificate in Computer Applications from a recognized institution.