The MICASSO AQI Manager will be responsible for developing and managing high-value professional relationships with Architects, Quantity Surveyors, Interior Designers and other built-environment professionals across Kenya, with the objective of increasing MICASSO's presence in construction and real estate projects. The role will focus on getting MICASSO products specified in project designs, Bills of Quantities (BOQs), material schedules and project specifications, and then following identified projects through to procurement and actual sales. The successful candidate will serve as a key link between MICASSO and Kenya's professional design and construction community, combining relationship management, project intelligence, specification development and commercial business development.

Responsibilities or duties

PROFESSIONAL RELATIONSHIP MANAGEMENT

• Develop and maintain strong, long-term relationships with: Architects, Quantity Surveyors, Interior Designers, Developers, Contractors, Project Consultants, Other key construction and design professionals
• Identify high-value professionals and firms with strong influence over tile and finishing-material specifications.
• Conduct regular meetings, office visits, project visits and professional engagements.
• Understand the needs, preferences and project portfolios of key professional contacts.
• Build a strong network within Kenya's architecture, quantity surveying, interior design and construction sectors.
• Maintain regular communication and follow-up with key professional contacts.

PROJECT SPECIFICATION & BUSINESS DEVELOPMENT

• Identify upcoming residential, commercial, hospitality, institutional and other construction projects.
• Engage architects, QSs, interior designers and consultants during the design and specification stages.
• Promote MICASSO products for inclusion in: Architectural specifications, Bills of Quantities, Material schedules, Interior design concepts, Tender documents, Project finishing schedules
• Identify opportunities where MICASSO products can replace or compete with specified brands.
• Provide product information, samples, technical information and design support to professionals.
• Track specified projects from the design stage through tendering, procurement and supply.
• Work closely with Sales and Project teams to convert specifications into actual purchase orders.

PROJECT PIPELINE DEVELOPMENT

• Build and maintain a comprehensive database of projects influenced through the professional network.
• Monitor projects from early concept/design stages through to procurement and completion.
• Record key information including: Project name, Developer, Architect, Quantity Surveyor, Interior Designer, Contractor, Project location, Project value where available, Estimated tile requirements, Project stage, Specified products, Competitor brands, Procurement timeline, Key decision-makers, Estimated order value
• Prioritize projects based on commercial potential and probability of conversion.
• Provide regular updates on the project pipeline and conversion opportunities.

PROFESSIONAL SPECIFICATION SUPPORT

• Present MICASSO products and solutions to architects, QSs, interior designers and other professionals.
• Conduct product presentations and technical/design briefings.
• Provide appropriate product information, catalogues, samples and technical documentation.
• Assist professionals in selecting suitable tile sizes, finishes, colours, textures and applications.
• Support professionals in developing coordinated tile and surface solutions.
• Respond to technical and product-related enquiries or coordinate with the appropriate internal technical team.
• Ensure product recommendations are practical, commercially viable and aligned with available MICASSO products.

COMMERCIAL PARTNERSHIP DEVELOPMENT

• Develop appropriate professional engagement and cooperation programmes in accordance with company policy.
• Discuss and coordinate approved commercial cooperation arrangements with professional individuals and firms.
• Ensure all cooperation arrangements comply with company policies, applicable laws and ethical business practices.
• Identify mutually beneficial opportunities for professional engagement, training, product demonstrations and project collaboration.
• Escalate any proposed commercial arrangements requiring management approval.

INDUSTRY NETWORKING & PROFESSIONAL ASSOCIATIONS

• Represent MICASSO at relevant industry events, exhibitions, conferences, seminars and professional networking activities.
• Develop relationships within relevant professional bodies and industry networks, including: Architectural Association of Kenya (AAK), Institution of Quantity Surveyors of Kenya (IQSK), Interior Design Society of Kenya (IDSK), Other relevant construction and built-environment associations
• Participate in professional forums and events to increase MICASSO's visibility and brand recognition.
• Identify opportunities for MICASSO to participate in professional training, CPD events, product presentations and industry activities.
• Maintain a strong professional network and continuously expand the company's access to project influencers.

MARKET & COMPETITOR INTELLIGENCE

• Monitor competitor activities within the architectural, construction and interior design market.
• Track competitor brands being specified in major projects.
• Monitor competitor product launches, pricing, positioning, promotions and professional engagement strategies.
• Identify upcoming projects before they enter the procurement stage.
• Monitor changes in key project decision-makers.
• Identify emerging market trends affecting tile and finishing-material specifications.
• Provide actionable market intelligence to Management, Sales and Marketing.

PROJECT CONVERSION & SALES COLLABORATION

• Work closely with the Sales and Project teams to convert professional specifications into actual sales.
• Introduce relevant sales teams to project stakeholders at the appropriate stage.
• Support quotation preparation by providing project information and estimated requirements.
• Track project progress after specification to ensure MICASSO remains positioned through procurement.
• Identify potential changes in specifications or competitor substitution and act early.
• Follow up on procurement decisions and project awards.
• Monitor projects through to order placement and supply.
• Provide feedback on why projects were won, lost, delayed or converted to competing brands.

RELATIONSHIP & ISSUE MANAGEMENT

• Handle professional relationships with tact, maturity and a high level of emotional intelligence.
• Resolve routine relationship issues professionally and promptly.
• Manage sensitive conversations with architects, QSs, designers, developers and consultants.
• Escalate serious commercial, technical or relationship issues to Management.
• Maintain a professional image of MICASSO at all times.

CRM & REPORTING

• Maintain accurate CRM records covering: Professional contacts, Firms, Projects, Project stages, Specifications secured, Project opportunities, Estimated order values, Follow-up actions, Competitor information, Key decision-makers, Conversion status
• Prepare weekly and monthly reports covering: New professional contacts developed, Meetings conducted, Projects identified, Specifications secured, Active project pipeline, Project conversion progress, Estimated sales opportunities, Competitor activities, Key market intelligence, Risks and opportunities, Required management support

Qualifications or requirements

Education

• Bachelor's Degree in Architecture, Quantity Surveying, Interior Design, Civil Engineering, Construction Management, Building Science or another relevant built-environment discipline.
• Professional qualifications or membership in a relevant industry body will be an advantage.

Experience needed

• Minimum 5 years of relevant professional experience in Kenya's architecture, construction, building materials, interior design, quantity surveying, project sales or business development environment.
• Proven experience working with architects, QSs, interior designers, developers, contractors or project consultants.
• Experience in building materials, tiles, ceramics, sanitaryware, surfaces, interiors or related products is highly desirable.
• Experience in project specification, project sales, business development or technical sales is strongly preferred.
• Demonstrated ability to identify projects and influence product specifications is an advantage.

• Develop and maintain strong, long-term relationships with Architects, Quantity Surveyors, Interior Designers, Developers, Contractors, Project Consultants, and other key construction and design professionals.
• Identify high-value professionals and firms with strong influence over tile and finishing-material specifications.
• Conduct regular meetings, office visits, project visits and professional engagements.
• Understand the needs, preferences and project portfolios of key professional contacts.
• Build a strong network within Kenya's architecture, quantity surveying, interior design and construction sectors.
• Maintain regular communication and follow-up with key professional contacts.
• Identify upcoming residential, commercial, hospitality, institutional and other construction projects.
• Engage architects, QSs, interior designers and consultants during the design and specification stages.
• Promote MICASSO products for inclusion in: Architectural specifications, Bills of Quantities, Material schedules, Interior design concepts, Tender documents, Project finishing schedules.
• Identify opportunities where MICASSO products can replace or compete with specified brands.
• Provide product information, samples, technical information and design support to professionals.
• Track specified projects from the design stage through tendering, procurement and supply.
• Work closely with Sales and Project teams to convert specifications into actual purchase orders.
• Build and maintain a comprehensive database of projects influenced through the professional network.
• Monitor projects from early concept/design stages through to procurement and completion.
• Record key information including: Project name, Developer, Architect, Quantity Surveyor, Interior Designer, Contractor, Project location, Project value where available, Estimated tile requirements, Project stage, Specified products, Competitor brands, Procurement timeline, Key decision-makers, Estimated order value.
• Prioritize projects based on commercial potential and probability of conversion.
• Provide regular updates on the project pipeline and conversion opportunities.
• Present MICASSO products and solutions to architects, QSs, interior designers and other professionals.
• Conduct product presentations and technical/design briefings.
• Provide appropriate product information, catalogues, samples and technical documentation.
• Assist professionals in selecting suitable tile sizes, finishes, colours, textures and applications.
• Support professionals in developing coordinated tile and surface solutions.
• Respond to technical and product-related enquiries or coordinate with the appropriate internal technical team.
• Ensure product recommendations are practical, commercially viable and aligned with available MICASSO products.
• Develop appropriate professional engagement and cooperation programmes in accordance with company policy.
• Discuss and coordinate approved commercial cooperation arrangements with professional individuals and firms.
• Ensure all cooperation arrangements comply with company policies, applicable laws and ethical business practices.
• Identify mutually beneficial opportunities for professional engagement, training, product demonstrations and project collaboration.
• Escalate any proposed commercial arrangements requiring management approval.
• Represent MICASSO at relevant industry events, exhibitions, conferences, seminars and professional networking activities.
• Develop relationships within relevant professional bodies and industry networks, including: Architectural Association of Kenya (AAK), Institution of Quantity Surveyors of Kenya (IQSK), Interior Design Society of Kenya (IDSK), and other relevant construction and built-environment associations.
• Participate in professional forums and events to increase MICASSO's visibility and brand recognition.
• Identify opportunities for MICASSO to participate in professional training, CPD events, product presentations and industry activities.
• Maintain a strong professional network and continuously expand the company's access to project influencers.
• Monitor competitor activities within the architectural, construction and interior design market.
• Track competitor brands being specified in major projects.
• Monitor competitor product launches, pricing, positioning, promotions and professional engagement strategies.
• Identify upcoming projects before they enter the procurement stage.
• Monitor changes in key project decision-makers.
• Identify emerging market trends affecting tile and finishing-material specifications.
• Provide actionable market intelligence to Management, Sales and Marketing.
• Work closely with the Sales and Project teams to convert professional specifications into actual sales.
• Introduce relevant sales teams to project stakeholders at the appropriate stage.
• Support quotation preparation by providing project information and estimated requirements.
• Track project progress after specification to ensure MICASSO remains positioned through procurement.
• Identify potential changes in specifications or competitor substitution and act early.
• Follow up on procurement decisions and project awards.
• Monitor projects through to order placement and supply.
• Provide feedback on why projects were won, lost, delayed or converted to competing brands.
• Handle professional relationships with tact, maturity and a high level of emotional intelligence.
• Resolve routine relationship issues professionally and promptly.
• Manage sensitive conversations with architects, QSs, designers, developers and consultants.
• Escalate serious commercial, technical or relationship issues to Management.
• Maintain a professional image of MICASSO at all times.
• Maintain accurate CRM records covering: Professional contacts, Firms, Projects, Project stages, Specifications secured, Project opportunities, Estimated order values, Follow-up actions, Competitor information, Key decision-makers, Conversion status.
• Prepare weekly and monthly reports covering: New professional contacts developed, Meetings conducted, Projects identified, Specifications secured, Active project pipeline, Project conversion progress, Estimated sales opportunities, Competitor activities, Key market intelligence, Risks and opportunities, Required management support.

• Relationship Management
• Project Specification
• Business Development
• Market Intelligence
• Sales Collaboration
• Communication
• Networking
• CRM Management
• Reporting
• Negotiation
• Problem-solving
• Technical Support
• Commercial Acumen

• Bachelor's Degree in Architecture, Quantity Surveying, Interior Design, Civil Engineering, Construction Management, Building Science or another relevant built-environment discipline.
• Professional qualifications or membership in a relevant industry body will be an advantage.