Role Summary:

A highly skilled and detail-oriented professional to lead and support the after-sales department, overseeing post-sale customer interactions, service coordination, spare parts management, and customer support.

Key Responsibilities:

• Customer Support & Relationship Management
• Service Coordination & Quality Assurance
• Parts & Warranty Management
• Performance Monitoring & Reporting

Qualifications:

• Diploma or Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or related field.
• 2-3 years experience in an aftersales, customer service, or workshop coordination role (automotive experience is an added advantage).
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Customer-oriented mindset with ability to handle pressure and resolve conflicts.
• Proficiency in MS Office Suite and CRM systems.

• Customer Support & Relationship Management
• Service Coordination & Quality Assurance
• Parts & Warranty Management
• Performance Monitoring & Reporting

• Excellent communication, interpersonal, and problem-solving skills
• Strong organizational skills and attention to detail
• Customer-oriented mindset with ability to handle pressure and resolve conflicts
• Proficiency in MS Office Suite and CRM systems

• Diploma or Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or related field
• 2-3 years experience in an aftersales, customer service, or workshop coordination role (automotive experience is an added advantage)