Background

Future Kenya is an Information Technology Solutions Company poised to provide it’s clients’ with a comprehensive business solution to run their business successfully, at the lowest total cost of ownership. This is achieved through a mutually beneficial co-operation and affiliation with the client.

Job Summary

Future Kenya Ltd is seeking a motivated, organised and customer-focused Admin & Sales Support Assistant to support the company's daily office operations, sales activities and customer engagement. The successful candidate will assist with the smooth running of day-to-day office activities, including administration, documentation, customer communication, sales follow-ups, scheduling and coordination. The role also provides an opportunity to gain practical experience in sales, business development and the ERP/business technology industry.

Key Responsibilities

Sales Support

• Assist the sales team with daily sales activities and coordination.
• Respond to customer enquiries through phone, email and other communication channels.
• Follow up with prospective and existing clients.
• Assist in scheduling client meetings, appointments and product demonstrations.
• Prepare quotations, proposals, presentations and other sales documents.
• Maintain accurate records of prospects, customers and sales activities.
• Assist with updating the company's CRM and sales pipeline.
• Support lead generation and identification of potential customers.
• Follow up on pending enquiries, quotations and proposals.
• Conduct basic market research to identify potential business opportunities.
• Provide general support to the sales team in achieving its objectives.

Daily Office Operations & Administration

• Assist with the smooth running of daily office operations.
• Receive and direct visitors and handle general enquiries professionally.
• Manage incoming and outgoing correspondence, emails and phone calls.
• Maintain office records, files and documentation.
• Coordinate meetings, appointments and internal schedules.
• Monitor routine office requirements and communicate any needs to management.
• Assist with preparing reports, documents and presentations.
• Support the team with day-to-day administrative and operational tasks.
• Ensure the office remains organised and professional.
• Assist in coordinating communication between management, staff, clients and business partners.
• Follow up on assigned tasks and ensure they are completed within the required timelines.

Qualifications

• Diploma or Bachelors Degree in Business Administration, Sales & Marketing, Business Management, Marketing, or Commerce.
• 0–2 years of experience in administration, sales support, customer service or a related role.
• Fresh graduates are encouraged to apply.
• Good verbal and written communication skills.
• Basic proficiency in Microsoft Office, particularly Word and Excel.
• Strong organisational and follow-up skills.
• Good interpersonal and customer service skills.
• Professional attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Must currently reside in Nairobi.

Desired Skills & Attributes

The ideal candidate should be:

• Proactive and self-motivated
• Organised and detail-oriented
• Confident when communicating with customers
• Comfortable making follow-up calls
• Eager to learn and develop professionally
• Able to manage multiple tasks
• Professional and reliable
• Comfortable working in a sales-oriented environment
• Willing to take initiative and accept responsibility

What Future Kenya Offers

This position provides an opportunity to gain practical experience in:

• B2B sales and business development
• Customer relationship management
• Sales administration and coordination
• CRM and sales pipeline management
• ERP and business management solutions
• Client communication and relationship management
• Daily business and office operations

The successful candidate will have an opportunity to develop their skills and grow professionally within the organisation.

Important Information

This is an entry-level position. We are looking for a candidate who is at the beginning of their career, is willing to learn, and has realistic expectations appropriate to an entry-level role.

• Assist the sales team with daily sales activities and coordination.
• Respond to customer enquiries through phone, email and other communication channels.
• Follow up with prospective and existing clients.
• Assist in scheduling client meetings, appointments and product demonstrations.
• Prepare quotations, proposals, presentations and other sales documents.
• Maintain accurate records of prospects, customers and sales activities.
• Assist with updating the company's CRM and sales pipeline.
• Support lead generation and identification of potential customers.
• Follow up on pending enquiries, quotations and proposals.
• Conduct basic market research to identify potential business opportunities.
• Provide general support to the sales team in achieving its objectives.
• Assist with the smooth running of daily office operations.
• Receive and direct visitors and handle general enquiries professionally.
• Manage incoming and outgoing correspondence, emails and phone calls.
• Maintain office records, files and documentation.
• Coordinate meetings, appointments and internal schedules.
• Monitor routine office requirements and communicate any needs to management.
• Assist with preparing reports, documents and presentations.
• Support the team with day-to-day administrative and operational tasks.
• Ensure the office remains organised and professional.
• Assist in coordinating communication between management, staff, clients and business partners.
• Follow up on assigned tasks and ensure they are completed within the required timelines.

• Good verbal and written communication skills.
• Basic proficiency in Microsoft Office, particularly Word and Excel.
• Strong organisational and follow-up skills.
• Good interpersonal and customer service skills.
• Professional attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Proactive and self-motivated
• Organised and detail-oriented
• Confident when communicating with customers
• Comfortable making follow-up calls
• Eager to learn and develop professionally
• Able to manage multiple tasks
• Professional and reliable
• Comfortable working in a sales-oriented environment
• Willing to take initiative and accept responsibility

• Diploma or Bachelors Degree in Business Administration, Sales & Marketing, Business Management, Marketing, or Commerce.
• 0–2 years of experience in administration, sales support, customer service or a related role.
• Fresh graduates are encouraged to apply.
• Good verbal and written communication skills.
• Basic proficiency in Microsoft Office, particularly Word and Excel.
• Strong organisational and follow-up skills.
• Good interpersonal and customer service skills.
• Professional attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Must currently reside in Nairobi.