Vacancy title:
Telephony Support Executive
Jobs at:
Equity Bank KenyaDeadline of this Job:
Saturday, May 06 2023
Summary
Date Posted:Saturday, May 06 2023, Base Salary: Not Disclosed
JOB DETAILS:
Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
Description
• Technical support for SIMcard manufacturing vendors.
• Conduct sanity tests for new modules
• Manage SIMcard input data and output data
• Follow up technical issues raised by business
• Test SIMcard management
• Provision and activate Test cards
• Keep track and manage usage and misuse of test SIMcards
• Custodian of the physical Test SIMcards
• Technical support for BSS system.
• Technical support for BSS system changes
• Manage BSS UAT
• Technical support and contact person for Equitel partners
• Airtel –Equitel Network support
• Effortel – BSS support
• Technical/UAT support for SMS tools
Bulk SMS tools
• The resource can also act as the 1st Technical touchpoint in PRSP (SMS and USSD shortcodes) configuration in UAT to improve efficiency.
• Guide PRSPs on how to integrate to Equitel USSD/SMS gateways
• Configure/Create them on USSD/SMS user interface
Qualifications
• Understands Equitel SIMcard features well
• Understands Equitel partners
• Has Technical background or interested in learning simple technical roles
• Can follow up issues to closure
• Flexible
• Good interpersonal skills
• Bachelors Degree
Job Experience:No Requirements
Work Hours: 8
Level of Education: Bachelor Degree
Job application procedure
Interested and qualified? Click Here to Apply
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