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Technical Support Intern job at Ilara Health
Ilara Health
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1141 Days Ago
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Vacancy title:
Technical Support Intern

[ Type: FULL TIME , Industry: Health Care , Category: Internships / Volunteering ]

Jobs at:

Ilara Health

Deadline of this Job:
29 April 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Tuesday, April 12, 2022 , Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about Ilara Health
Ilara Health jobs in Kenya

JOB DETAILS:
About the Role
As a Technical Support intern, you’ll be responsible for diagnosing any hardware or software faults with the medical devices and will solve the issues timely. You will be right at the heart of matters as you need to deal with customers who have technical problems with the devices.

Job Responsibilities
• Carry out Installation, De installations & configuration of devices' hardware operating systems and applications.
• Resolve/take accountability for technical support cases by receiving the case, contacting the client, providing telephonic support (if possible) and coordinating the resolution of the case within the deadline.
• Maintenance and monitoring of device networks and systems.
• Maintain a working log detailing all device challenges to assist in product development.
• Analysis of device logs in order to discover any underlying issues or trends.
• Ensure customer satisfaction by carrying out proactive user training and support.
• Proactively resolve customer issues by conducting courtesy visits, identifying potential issues and resolving and taking preventative action at all times
• Performing electrical safety checks on the devices.

Minimum Requirements
• Have a degree/ Diploma in Biomedical Engineering or equivalent.
• At least one year of experience in the medical diagnostics industry.
Behavioral Requirements
• Ability to handle multiple projects and tasks efficiently
• Excellent written, oral, presentation, and interpersonal communication skills
• Self-starter – can work well alone or on a team.
• Fast Learner and Ability to adapt quickly


Work Hours: 8

Experience in Months: 12

Level of Education: Associate Degree

Job application procedure
Interested and qualified? Go to Ilara Health on www.careers-page.com to apply

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Technician jobs in Kenya
Job Type: Internship
Deadline of this Job: 29 April 2022
Duty Station: Nairobi
Posted: 13-04-2022
No of Jobs: 1
Start Publishing: 13-04-2022
Stop Publishing (Put date of 2030): 13-04-2065
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`87μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'89μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'174μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 404865μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?104μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?399μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy