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Vacancy title:
Relationship Officer
[Type: FULL_TIME, Industry: Professional Services, Category: Management]
Jobs at:
Human Capital Outsourcing Limited
Deadline of this Job:
Tuesday, September 2 2025
Duty Station:
kenya | Nairobi | Kenya
Summary
Date Posted: Thursday, August 21 2025, Base Salary: Not Disclosed
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Learn more about Human Capital Outsourcing Limited
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JOB DETAILS:
- You will be responsible for managing sales and marketing, ensuring a high standard of customer service to ensure optimum productivity.
Responsibilities:
- Identifying both prospective and existing clients needs then match them with the solutions we provide to grow the business
- New client’s acquisition
- Properly educating the clients on our product terms and conditions
- Ensuring that loans sizes and terms are geared towards the borrower’s present repayment capability.
- Analyzing business activities to identify and avoid funding high risk ones.
- Analyzing seasons with difficulties in loan repayment and taking steps to minimize risk exposure
- Build a good self and company reputation to grow customer loyalty
- Always ensuring you have polished first contacts/impressions with clients.
- Being respectful and diligent when dealing with people
- Being effective in handling customer complains.
Requirements:
- Bachelor’s degree/Diploma in any business-related course
- MUST have a minimum of 2 years of experience in a similar role from a microfinance/ microcredit Industry
- Strong negotiation and communication skills.
- Ability to handle difficult conversations tactfully.
- Knowledge of revolving credit products and financial services regulations.
- Proficiency in data analysis and collection software.
- Commitment to ethical practices and customer service excellence.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Go to Human Capital Outsourcing Limited on www.humancapitaloutsourcing.co.ke to apply
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