Summary
Date Posted: Friday, January 27, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

Qualifications
• Holds a bachelor's Degree in IT or IT-related course.
• A demonstrated track record of basic technical (IT) understanding, deep customer service, and call center experience as well as analytics skills.
• Has a minimum of three years of experience working in a similar field.

Duties & Responsibilities
• Responsible for managing and handling NOC call centre
• Responsible for handling sales and customer onboarding processes.
• Responsible for managing and coordinating the NOC team and ensuring that the networking system runs efficiently without interruption.
• Continually focus efforts on the automation of the Network Operation Centre.
• Assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance/KPIs.
• Handling basic technical issues, such as reactivations and reconnections.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

To apply for this rewarding and exciting opportunity, please send your CV to recruitment@avertis.co.ke 

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