JOB DETAILS:

Job Description
Reporting to the Head – Corporate Retention & Customer Experience, the Relationship Manager is responsible for providing professional guidance on policy matters, ensuring comfort and assistance of clients/intermediaries, and communicating with clients and brokers on a timely basis for relevant concerns.

Key Result Areas
1. End to end proactive management of Intermediaries and customer relationships for assigned portfolio of schemes.
2. Ensure superior customer experience is always provided to intermediaries/clients while working closely with other departments.
3. Track and report on delivery of OM Customer Service Charter to meet the NPS and NES targets
4. Contribute to the profitable growth of the portfolio based on set annual targets through profitable retention of existing business
5. Responsible for obtaining and providing correct market intelligence on renewal/Tender business to ensure it is correctly/competitively priced.
6. Proactively manage and reduce all costs including cost controls for adverse performing schemes.
7. Support on excess, undertakings, and premium collection.
8. Adhere to all the processes, procedures and controls set parameters.
9. Train and increase uptake of all automation initiatives by clients/intermediaries and having gained comprehensive understanding of the same.
10. Demonstrate teamwork/spirit and continued personal development.
11. Any other duties that may be assigned by the management.

Qualifications, Skills and Experience Required
Required Experience
1. 2-3 years’ experience in the insurance industry preferably in client servicing
2. Experience in handling SME/Corporate clients/portfolio is a must.
3. Sales experience and excellent report writing communication and interpersonal skills.

Educational Requirement
1. University Graduate in business related degree com/Finance/Business Administration Administration-Insurance Option/Marketing/Economics
2. Professional insurance qualifications - CII/COP is an added advantage
3. Proficient in the use of Microsoft office suite & packages (word, excel, PowerPoint)

Skills and Competencies
Technical Skills:
1. Health Benefit Plans Management
2. Presentation & Public speaking skills
3. Key Accounts Management
4. Customer Servicing
5. Ability to work independently in a fast-paced environment
6. Highly motivated, flexible and adaptable nature.
7. Good business acumen and good understanding of the market
8. Self-starter who shows initiative and is able to work under minimal supervision
9. Personal and professional ethics

Generic Competencies:
1. Planning and Organising
2. Analytical Thinking & Risk Management
3. Process Discipline and Quality Orientation
4. Decision Making
5. Business Acumen
6. Strategic Orientation
7. Result Orientation
8. Developing Self/Others
9. Culture sensitivity on Diversity, Equity and Inclusion
JOB DETAILS:

Job Description
The job holder will be responsible for management of organization records from various departments and branches in the centralized Records Center. Ensure Availability, Organization, Safety and Disposal of records.

KEY TASKS AND RESPONSIBILITIES
1. Maintain suitable Records Management System.
2. Ensure management of Records within the guidelines of Records and Archives.
3. Management Policies and Procedures.
4. Uphold Records and Business confidentiality by ensuring controlled access and responsible sharing of records.
5. Regularly follow up, verify and facilitate transfer of records created at the branch and departments to the Records Center.
6. Carry out classification, indexing and cataloguing of records.
7. Regularly review and appraise records to ensure transfer and storage from one storage level to another.
8. Regularly separate permanent and vital records from non-permanent records and ensure adequate storage of permanent records..
9. Facilitate scanning and meta-data capture of electronic-records.
10. Ensure management of Archival records in line with DIRKS principle.
11. Develop and maintain appropriate document tracking and finding aid.
12. Co-ordinate and carry out retrievals, circulation, scanning and re-file of requested documents.
13. Ensure order and organization of records stored at the Records Center.
14. Facilitate the destruction of non-permanent records in line with records Retention and Disposal policy guidelines.
15. Ensure compliance with all applicable laws, statutory and regulatory requirements in relation to Records and Archives Management.
16. Courier Management
17. Mailbag and letters management
18. Carry out any other duty that may be assigned by the records supervisor from time to time

SKILLS AND COMPETENCIES
1. Communication skills
2. Professional ethics
3. Teamwork
4. Trust
5. Technical
6. Work under minimal supervision

KNOWLEDGE & EXPERIENCE
Two years’ experience in a busy Records Centre/registry

QUALIFICATIONS & MINIMUM REQUIREMENTS
1. Diploma in related field preferably in Information Science or Records and Archives Management.
2. 2 years’ experience in Records and Archives Management, Information Management or Data Management preferably in a financial institution.
3. Knowledge of Records/Information Management in Financial services sector
4. High degree of integrity and professionalism., Proficient computer skills., Good performance track record
5. Ability to work independently, meet deadlines and obtain results.
6. Good interpersonal and communication skills.
7. Good working relations with colleagues
8. High degree of confidentiality
9. Analytical mind and keen to detail.
10. Honest and good customer service skills
11. Creative and Innovative
12. Good team player
13. Fast in decision making
14. Highly organized, proactive and assertive