Detailed Description

Reporting to the Workforce Planning Lead, the successful candidate will support Workforce Planning strategies through provision of workforce performance data and reporting to improve performance and support business decision making. Maintain an accurate staff database to enable planning and staff support. Support trade teams through facilitation of Business Process Outsourcing (BPO) processes.

Key Responsibilities

Operational Efficiency

• Monitor uptake and use of performance systems and confirm they are working efficiently and effectively and providing value to employees and line managers.
• Maintain an accurate staff database for the Channels division and ensure verification real-time.
• Co-create with line managers and stakeholders in channels dashboards and reports to facilitate informed and sound decision-making regarding people.
• Use data and analytics to measure the effectiveness of the policies and tools in delivering Channels KPIs. Provide feedback on the efficacy of the policies and tools and recommend improvements where ineffectual.
• Present comprehensive, accurate and informative people operations report in line with trends, insights, concerns, and recommendations clearly elaborated.
• Plan for Audit of outsourcing agency to ensure integrity of due diligence and payments made for staff salaries / benefits.
• Provide source documents to shared services team for secondary verification and audits.
• Facilitate Safaricom representation at interviews to ensure right fit for the outsourced roles.
• Monitor leave liability for cost control.
• Timely processing of agency payments to facilitate timely salary disbursement to outsourced staff.

Staff Support

• Provide Operations teams with a robust feedback collection mechanism. 
• Ordering and issuance of uniforms and other work tools for outsourced staffs.
• Plan and execute relocation of agency staffs that need to move based on business requirement.
• Facilitate a business continuity plan for outsourced staff in collaboration with stakeholders.

Communication and Reporting

• Timely communications of process changes or urgent changes in business via Noticeboard and SMS channel.
• Prepare weekly/ monthly reports on resourcing operations in the trade.

Partner Management

• Develops and maintains business relationships with resourcing vendors.
• Constant engagement with Trade Business Leads to better support their operations and performance achievement.
• Cross functional relationship with stakeholders to support overall performance delivery.

QUALIFICATIONS

• Bachelors Degree.
• Minimum 1-year experience in data collection & analytics role.
• Minimum 1-year experience in a financial responsibilities role.  
• Minimum 2 years’ experience supporting partners.
• Minimum 3yrs Customer experience in Retail / Call Centre environment.
• Working knowledge of trade operations, a strong advantage.
• Strong relationship building, partner management and stakeholder engagement skills.
• Sound understanding of the sales environment and strong attention to detail as well as organization skills.
• Excellent team player.
• Great attention to detail.

Detailed Description

Reporting to the Chief Finance Officer, the position holder will be responsible for the development of effective and transparent procurement processes, development of supplier partnerships and contract management processes so as to achieve high standards of quality, supplier performance and security of supply, continuous management of costs of supply to maintain competitive levels and development of staff to achieve career goals, in order to optimize value from the total procurement spend for the company.

Key Accountabilities:

• Development and maintenance of procurement policies and procedures to support business objectives and to promote competitiveness, fairness, and good corporate governance
• Development of strategies to guide the way the company purchases each category of spend in order to optimize value, achieve supply efficiency as well lowest process costs and supply risk management for each category
• Develop and maintain a framework for establishing and managing relationships with suppliers that enables suppliers’ performance to be measured and improved continuously, that enables suppliers to propose and progress cost and quality improvement initiatives, and that promotes good corporate governance and win-win relationships
• Develop and maintain systems and processes for all aspects of Dealer sales order fulfillment, M-PESA agents sales and third party logistics service provision to customers, based on the following key deliverables
• Define and maintain high standards in daily product order fill rates to support company sales targets
• Design and maintain systems and processes for capturing customer (dealers and M-PESA agents) issues and providing resolutions
• Maintain process standards that ensure early risk management, promote best value propositions from suppliers, identify best alternatives among offers and is transparent to both the company and the suppliers
• Manage an on-going process to continually identify and implement cost saving measures in order to achieve spend optimization to contribute to overall company competitiveness
• Develop and maintain freight mode guidelines to achieve the business service and cost objectives; manage third party logistics providers to meet service levels, and manage supplier delivery performance
• Develop and maintain guidelines for sea vs. air freight models, and monitor and enforce adherence
• Manage supplier performance for delivery of both imported and local orders
• Manage customs relations to ensure full compliance and preservation of Safaricom’s authorized economic operator (AEO) status
• Development document and implement formal contingency sourcing plans as part business continuity planning framework
• Development of systems, policies, procedures, and processes to ensure efficient development, enactment, administration, and closure of business contracts in order to achieve quality delivery and optimal risk management relating to contracts
• Develop a high performing and motivated team and guide staff to achieve their career goals

Job Qualifications:

• Degree in Technology, Engineering, Business, or similar qualification
• At least a Graduate Diploma Qualification in Supply chain management
• At least 8 years’ experience in procurement all with responsibility for procurement policy development, procurement performance management and supplier partnership develop in an environment leveraging ERP capabilities for procurement-related functions and processes.
• Proven competency in the following areas commercial models, category management/planning, negotiation, contract management, working with partners, logistics and health, safety, and sustainability