Purpose

The role is accountable for the day to day execution of client withdrawals & fund switch requests. The role will deliver operational effectiveness ensuring TAT on client disbursement of funds for excellent client experience.

Primary Responsibilities

• Timely & accurate execution withdrawal & fund switch requests
• Confirming client account balances and banking details
• Make call backs to verify client’s debit instructions
• Debiting clients’ accounts and process payments end-to end
• Responding to any queries/complaints on withdrawals
• Preparation of letters to clients’ banks to facilitate payments
• Carrying out due diligence on the documents received to change bank account details
• Accurately process requests to change bank account details
• Preparation of monthly interest disbursements and standing order payments
• Ensuring adherence to payment operating policies, procedures and risk management guidelines.

PERSON SPECIFICATION

Academic Qualification

• A minimum of Bachelors’ Degree in Business or in a related field.

Professional Qualification

• Progress towards relevant professional field (Added advantage)

Experience

• Up to one (1) years’ relevant experience.

 Skills and Competencies

• Excellent customer service skills
• Strong interpersonal skills.
• Excellent written and oral communication abilities.
• Ability to work accurately with close attention to detail; strong ability to scrutinize and examine
• Ability to take initiative and prioritize tasks; good time-management, multi-task, problem-prevention and problem-solving skills.
• Willingness to adapt to changing business needs.

Purpose

The role is accountable for the day to day creation of new member accounts and supporting sales team when on-boarding new clients. The role will deliver operational effectiveness ensuring TAT on client creation is prompt for excellent client experience at first touch point.

Primary Responsibilities

• Checking on the correspondence email and responses.
• Keeping and updating records of all members
• Conduct proper due diligence on client accounts & documentation
• Ensuring proper application form have been dully filled & conducting any data entry for account creation
• Creation of online account applications
• Update client static data
• Communicate effectively with the client, sales team, and other members to ensure tasks/deliverables are efficiently completed
• Carry out banking transactions
• Filing and archiving of documents
• Arrange for mail and courier services

PERSON SPECIFICATION

Academic Qualification

• Bachelor’s Degree in relevant business field

Professional Qualification

•  Progress towards relevant professional field (Added advantage)

Experience

• Up to two (2) years’ relevant experience.

Skills and Competencies

• MS Suite
• Strong interpersonal skills.
• Excellent written and oral communication abilities.
• Time management and multi-tasking skills.
• Excellent attention to detail.
• Ability to exercise prudent judgment.
• Ability to organize, multitask, prioritize, and work under pressure
• Proactive and able to work with minimal supervision

Purpose

Responsible for maintenance of client data to ensure timely creation, purchase, receipting, withdrawal, and reconciliation of clients’ accounts on a daily basis.

Primary Responsibilities

• Responsible for withdraw, redemption of units and reconciliation of client accounts on a daily basis;
• Contact customers to verify their withdrawal requests;
• Confirm client bank details, balances and prepare payment schedule;
• Liaise with custodians for resolution of reconciliation issues;
• Distribute income for the various funds at different periods;
• End of day process for purposes of generating pricing;
• Prepare weekly and monthly production reports;
• Dispatch of client statements;
• Participate and attend scheduled trustee meetings;
• Generate commission monthly statements for review and approval;
• Log of client complaints for onward resolution;
• Prepare and dispatch instructions to the custodians;
• Contact and respond customers to their requests

PERSON SPECIFICATION

Academic Qualification

• Bachelor’s Degree in relevant business field

Professional Qualification

• Progress towards relevant professional field (Added advantage)

Experience

• Up to two (2) years’ relevant experience.

 Skills and Competencies

• MS Suite
• Strong interpersonal skills.
• Excellent written and oral communication abilities.
• Time management and multi-tasking skills.
• Excellent attention to detail.
• Ability to exercise prudent judgment.
• Ability to organize, multitask, prioritize, and work under pressure
• Proactive and able to work with minimal supervision