Qualifications

1. Holds a bachelor's Degree in IT or IT-related course. 
2. A demonstrated track record of basic technical (IT) understanding, deep customer service, and call center experience as well as analytics skills.
3. Has a minimum of three years of experience working in a similar field. 

Duties & Responsibilities

• Responsible for managing and handling NOC call centre
• Responsible for handling sales and customer onboarding processes. 
• Responsible for managing and coordinating the NOC team and ensuring that the networking system runs efficiently without interruption.
• Continually focus efforts on the automation of the Network Operation Centre.
• Assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance/KPIs. 
• Handling basic technical issues, such as reactivations and reconnections. 

Qualifications

• A Bachelor’s Degree in Commerce or any related course
• Have a minimum of three years experience in sales and marketing of FTTH, retail, digital marketing or corporate sales. 

Duties & Responsibilities

• Researching and developing marketing opportunities and plans.
• understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company’s marketing goals.
• Update and maintain continuously internal marketing database to precisely reflect sales activities and prospect status.
• Communicating with target audiences by building and developing customer relationships.
• Coming up with marketing plans, advertising, direct marketing and campaigns to promote the company’s brand.
• Developing and implementing marketing strategies.
• Tracking marketing performance and return on investment and prepare weekly or monthly reports for management’s review.