Instructor – Digital Customer Service Program job at Generation
Website :
553 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Instructor – Digital Customer Service Program

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

Generation

Deadline of this Job:
Sunday, July 02 2023 

Duty Station:
Within Kenya , Nairobi, East Africa

Summary
Date Posted: Sunday, June 18 2023, Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about Generation
Generation jobs in Kenya

JOB DETAILS:
To Be Successful You'll Need
Motivational Fit
• Commit to and empathize with young people and disconnected populations.
• Work successfully in a fast-paced, start-up environment.
• Fulfill the expectations of the instructor role inside and outside of the Generation classroom.

Delivery Of Skills-based Training
• Follow the overarching structure and flow of a curriculum.
• Engage participants in active thinking and participation.
• Deliver instruction that is rigorous, relevant, and appropriate for adults.

Commitment to Reflection and Growth
• Be self-reflective.
• Openly receive and give feedback on his / her performance.
• Apply feedback and pursue additional learning to strengthen his / her performance.

Effective Communication
• Adapt his / her communication style to reflect and connect with the diverse experiences of participants.
• Explain complex topics in a non-technical way.

Personal Responsibility
• Always act professionally, meeting Generation’s expectations and policies, even under pressure.
• Set and attain goals, even in difficult circumstances.
• Acknowledge mistakes and learn from them.
• Work independently with limited oversight and seek assistance when needed.

Other Requirements
• Ability to travel frequently within Kenya to the counties.

What you'll do:
Delivery of Training

• Follow the overarching structure and flow of the program’s curriculum.
• Prepare for effective delivery by understanding and personalizing session plans prior to class sessions.
• Engage participants in active thinking and participation.
• Deliver instruction that is rigorous, relevant, and appropriate for adults.
• Conduct assessments and record data as outlined by the curriculum.
• Collaborate with Generations’ Quality team and commit to act on any feedback based on achieving the required quality standard of the program.

Program Management
• Support in mobilizing targeted youth using Generation-specific promotional and communications strategies which include but are not limited to:
o Mapping areas in the community frequented by targeted youth.
o Scheduling and conducting meetings with key stakeholders.
o Distribution of mobilization materials to faith based, and youth serving organizations in the communities.
o Represent Generation during events/activities held around the training location/region working with the Generation Kenya Communications office.
o Identify and engage stakeholders who would be keen on supporting Generation’s operations at the centers such as community organizations, youth leaders, sponsorship organizations etc.
o Represent Generation on local media when opportunities are availed, working very closely with the Generation Kenya Communications office.
• Screening candidates and preparing them to attend the training.
• Serve as the primary point of contact between Generation participants, program coordinators, and other stakeholders.
• Any other administrative duties required to ensure successful operations of the program.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8


Experience in Months:

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Education/ Academic/ Teaching jobs in Kenya
Job Type: Full-time
Deadline of this Job: Sunday, July 02 2023
Duty Station: Nairobi
Posted: 17-06-2023
No of Jobs: 1
Start Publishing: 17-06-2023
Stop Publishing (Put date of 2030): 17-06-2066
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.