Summary
Date Posted: Friday, February 17, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

Key Responsibilities
• Utilize industry best practices, techniques, and standards while at the same time adhering to the Company’s Policies, Processes and Procedures with respect to systems support and IT Service Management.
• Leading the Life Assurance technical team in managing and supporting business systems including solutions enhancement and support issues related to Life Assurance.
• Project Management, ensuring delivery of projects and initiatives within time, budget and resource constraints.
• Ensuring alignment of the Life Assurance technical team towards the company strategy such as greater reach, industry competitiveness, and overall profitability.
• Managing integrations across various platforms with the Life Assurance core systems: Including analytics platforms, financial systems, communication systems (SMS and Email).
• Identifying and executing ICT-based solutions for enhancing efficiencies across different processes.
• Leading the weekly service review meetings to monitor progress on projects, initiatives and issues resolution within the Life Assurance department.
• Escalate any major risks that relate to either an individual process or the entire portfolio to the Head of Information Technology.
• Prepare monthly reports to the Head of Information Technology on the performance of the entire portfolio of systems supporting the Life Assurance subsidiary.
• Contribute to the company’s knowledge and expertise with respect to service management.

Minimum Requirements
Qualifications, Experience and Personal Attributes
• A Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum 5 years’ experience with 2 years in a senior software development and/or IT systems support role within a large highly digitized organization managing mission-critical systems.
• Demonstrable track record in system analysis, software development, relational database design skills and IT Support functions.
• Good understanding of the BFSI Industry (Banking, Financial Services and Insurance) and how Information Technology contributes to the success of financial institutions.
• A high level of oral and written communication skills in order to communicate effectively with executives, senior managers, colleagues and other stakeholders.
• Highly analytical in problem solving with the ability to apply original and innovative thinking.
• ITIL Service Level Management certification is an added advantage.


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Applications including copies of the latest CV should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: hr_recruitment@madison.co.ke  to be received by Monday, 27th February 2023.



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