Customer Service and Training Support job at SGS
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648 Days Ago
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Vacancy title:
Customer Service and Training Support

[ Type: FULL TIME , Industry: Professional Services , Category: Customer Service ]

Jobs at:

SGS

Deadline of this Job:
25 February 2023  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Saturday, February 11, 2023 , Base Salary: Not Disclosed

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JOB DETAILS:

Job Description

The incumbent shall be responsible for Supporting the Training academy activities and Tele sales.

Main duties and responsibilities:
1. Marketing available training opportunities to clients and providing necessary information
2. Undertake Training tele sales to materialize sales opportunities and identify new ones.
3. Utilize annual calendars and assist to support training activities and ensure execution as per global and local procedures.
4. Respond to client enquiries.
5. Update CRM salesforce Platform and daily update of client’s database
6. Track and create reports on outcomes of all training and maintain training records for the company.
7. Support Sales & Marketing team in the creation of tenders, quotations and professional submission of all information as requested by clients within set deadlines, ensure follow-up.
8. Respond to all SGS internal mails and Client Proposals with 24hours of Receipt.
9. Support in all related general administrative tasks.
10. At all times, comply with SGS Code of Integrity and Professional Conduct Safety and OI- Ensure compliance to SGS safety, operation Integrity, policies and procedures and register zero injuries.
11. Adopt at all times a safe behavior by exercising due regard for HSE of SGS employees
12. Carry out any other assignment as may be advised from time to time

Qualifications
1. Minimum of a Higher national Diploma in Marketing, Education or Business Management or related field.
2. Training in ISO 9001:2015 Lead Auditor course will be an added advantage.
3. Training coordination, Marketing and Selling skills.
4. Experience in working with MS office applications.
5. Ability to show commitment to customer service both external and internal.
6. Attentitive and confident with customers both written and oral.
7. Ability to demonstrate attention to detail during multi tasking activities.
8. Excellent written and oral communication skills.
9. Work independently and in team environment.
10. Flexibility and able to handle change.
11. Positive and learning attitude.


Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure

Interested and qualified? Go to SGS on jobs.smartrecruiters.com to apply


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Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: 25 February 2023
Duty Station: Nairobi
Posted: 11-02-2023
No of Jobs: 1
Start Publishing: 11-02-2023
Stop Publishing (Put date of 2030): 15-02-2066
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