Summary
Date Posted: Sunday, January 29, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Job Title : Chief Operating Officer
Reports To:: Chief Executive Officer

Job Summary:
The role holder will support the CEO in executing their strategic objectives and maintaining their culture of exemplary service to their customers. He / She will be responsible for governing and integrating the operational strategy for the consolidated production business budgets, by optimizing the use of technology, containing the business’ operating costs while enhancing overall customer service and experience.

Duties and Responsibilities:
• Lead and execute the operational strategy, plans & procedures
• To act as an Advisor and provide business support to CEO in all facets of business.
• Prepare regular and periodic reports to the CEO that provide a strategic direction and qualitative assessment on the achievement of the planned goals.
• Responsible for ensuring adequate operational controls for all products and channels.
• Responsible in conjunction with GM - Business Development for a well-functioning branch network as well as all channels of operations.
• Responsible for actively contributing towards the preparation of the annual budget of the company.
• Produce, manage, and update premium aged debtors.
• The incumbent will be accountable for the setting and maintaining the parameters and rules that govern the underwriting ability, creating system capacity to maintain minimum underwriting standards and endeavor automation of all operational processes.
• Growth mindset (we are not looking for people with bureaucratic mindset).
• Uncompromising Integrity.
• A track record in developing business models and translating business strategies into operational plans in the financial service sector.
• A strong track record in driving business growth and expansion in an increasingly competitive environment.
• Not be phased by challenges and high-pressurized environments.
• Positive, self-motivated and possess strong leadership, people management and well-developed intercultural skills.
• Ability to establish and maintain relationships with key stakeholders, customers, and suppliers.
• Possess good interpersonal, oral and written communication skills, including the ability to influence and persuade effectively
• A natural thirst for self-development and development of your team members
• Ensure underwriting policies are up to date and in line with reinsurance treaties and agreements; ensuring correct standards are always adhered to in analysis of risk and taking on of risk in line with protection of bottom line.
• Conducts insurance, underwriting and claims trend analysis (loss drivers by analysing / monitoring I steering the loss portfolios (frequency I severity trend detection)
• Optimise the use of technology, people, and defined processes to achieve an optimum competitive service positioning in each business unit.
• Leverage on technology and process management to standardise operations and reduce turn-around time on key business processes.
• Initiate process mapping, innovation and restructuring to obtain optimal operations with a clear bias for cost containment and service efficiency.
• Evaluate, improve, document, and streamline the operational processes and procedures.
• Work closely with Risk and Compliance team to identify and safeguard the management of all operational risks and adherence to risk and fraud management frameworks.
Ensure immediate closure of all issues as identified I reported by Internal Audit & Risk Management department and achieve continuous improvement of ratings of all operational metrics.
• Ensure that all customer service points, both direct and indirect achieve the defined customer experience standards.
• Ensure consistent and accurate information is accessible through multiple channels.
• Deliver and monitor delivery of Underwriting Service and Claims Service in accordance with agreed standards and Key Performance Indicators to enhance customer Centric approach.
• Implementation and optimisation of the Reinsurance Treaties that allows the company to remain a competitive market player
• Deliver and achieve the customer promise for each product, service, and distribution channel.
• Deliver on the performance requirement as defined in the departments' strategy map, balanced scorecard, and Personal Scorecard.
• Enable the business to achieve a higher quality of risk-taking ability by continuously reviewing and reporting on quality, relatedness, and risk management of product offering. To be measured by internal audit and business results.
• Responsible for any other duties that CEO may assign from time to time.

Knowledge, Experience, and Qualifications
• Holds an MBA / Master’s degree in a Business-related field from a recognized institution / professional qualification(s) like Actuarial, ACII, CFA, CPA, ACCA or ACA
• Affinity for digital tools - PowerBI and/or advanced Excel or similar skills are beneficial

Job Experience: No Requirements

Work Hours: 8

Level of Education: Postgraduate Degree

Job application procedure
If you meet the above minimum requirements, send your updated Curriculum Vitae to careers@gakenya.com  indicate the position applied for on the email subject line to be received on or before 31th January 2023 Only shortlisted candidates will be contacted.

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