Role Purpose:

Engaging with the project team and all SCI country offices within the region, the Senior Change & Deployment Analyst enables country level deployment activities for designated HPO projects.

Change & Deployment activities include: Conducting country office kick off meetings, conducting Change Impact Assessments and Stakeholder Analysis, Change planning, conducting comms and engagement activities, coordinating key project activities such as User Acceptance Testing and Training, completing Business Readiness Assessments, conducting Post Go-Live review and transitioning offices to business as usual. They will also be responsible for managing the French translation of all project and change deliverables.

The Senior Change Analyst will regularly need to engage with senior stakeholders – both at the regional and country office level - in order to complete the required change activities.

The Senior Change & Deployment Analyst is part of the Change and Deployment (C&D) Team that enables the timely implementation of new supporting systems and business processes, across the 55 SCI country offices, the 5 Regional Offices and the Centre.

EXPERIENCE AND SKILLS

Essential

• Change Management delivery experience ideally supported by Change Management certification / training
• Strong stakeholder engagement skills including experience and expertise in engaging with stakeholders across all levels of the organisation including senior stakeholders
• Outstanding communication skills (written & oral English), including the ability to communicate and present to different types of audiences with different levels of understanding of the subject matter
• Advanced analytical and problem solving skills
• Strong interpersonal skills, including the ability to negotiate/mediate; to facilitate the resolution of conflicting business requirements
• Proven process/workflow analysis skills
• Understanding of business complexity and project interdependencies
• Proven experience in facilitating productive workshops, preferably in multi-cultural contexts
• Excellent follow-up skills
• Ability to manage and prioritise the workload across a number of different workstreams/projects
• Demonstrates a strong work ethic and able to take the initiative and ownership to deliver value to the business
• Cultural awareness
• Ability to challenge the user-friendliness of set up, requirements and design for implementation and regular usage
• Experience of solving issues through analysis, definition of a clear way forward and ensuring buy in
• Affinity, knowledge and experience of working within a standardised project methodology
• Experience of working in Feasibility and Design Phases of support systems and business processes projects
• Intellectual curiosity
• True passion for results, responsibility and proactivity
• Competent in MS Word, Excel and PowerPoint
• Willingness and ability to travel internationally up to 40%
• Full Professional Proficiency in both French and English

Desirable

• Understanding of Fleet related processes (vehicle allocation, cost recovery mechanisms, mileages use recharges) is highly desirable
• A third language. Preferably Portuguese
• Non-profit sector knowledge/experience (especially international development projects)
• Experience in working with off-site project team members
• Experience of delivering solutions internationally
• Awareness of various software development methodologies (e.g. Agile, Waterfall)

Closing 20 DEC 2022

ROLE PURPOSE: 

The purpose of this role is to support the HLA to ensure its learning solutions, products, approaches and methodologies are of the highest quality and underpinned by robust evidence, impact and research systems.  Through this role you will contribute to ensuring that the teams learning solutions and approaches are able to meet the known or anticipated learning needs of individuals, organisations and the sector in the future.

QUALIFICATIONS 

• University degree in a relevant subject and / or demonstratable professional experience.

EXPERIENCE AND SKILLS

Technical/Professional

• Experience of conducting research and evaluation on programme impact - ideally of social change, capacity building or learning programmes
• Experience of working with and developing indicators and monitoring tools
• Strong project management skills; well organised, able to juggle multiple priorities and deliver to deadlines
• Experience of designing and implementing new policies, processes or procedures in a team which improve the way the team functions
• Strong written, visual and verbal communication skills with experience of supporting creation of marketing and communications materials, research related products and visuals for different audiences
• Exceptionally high standards of customer service with proven experience of delivering highly professional services to stakeholders
• Experience of writing successful proposals/tender documents
• Strong problem solving and organisational skills
• Excellent interpersonal skills, with the ability to work with people from a range of backgrounds and cultures
• A ‘can do’ attitude, ability to work on own initiative and to deliver results against tight deadlines with good quality results
• A flexible approach to working and ability to respond at short notice to a wide variety of tasks
• An understanding of and commitment to humanitarian work
• Ability to travel internationally, occasionally at short notice, and to remote and insecure locations.

Competencies

• Delivering results. Takes personal responsibility and holds others accountable for delivering our ambitious goals for children, continually improving own performance or that of the team/organisation.
• Problem solving and decision making. Takes effective, considered and timely decisions by gathering and evaluating relevant information from within or outside the organisation.
• Working effectively with others. Works collaboratively to achieve shared goals and thrives on diversity of people and perspectives; knows when to lead and when to follow and how to ensure effective cross- boundary working.
• Communicate with impact. Communicates clearly and confidently with others to engage and influence; promotes dialogue and ensures timely and appropriate messages, building confidence and trust.

Closing 18 DEC 2022