Summary
Date Posted: Friday, February 03, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

Primary Purpose:
This position is responsible for providing interpretation services at the RSC Africa Call Center, and translating written materials into the key languages of our refugee populations.

Essential Duties:
• Maintains high performance standard based on a thorough knowledge of and adherence to established RSC Africa, CWS/IRP, DOS/PRM, USCIS, and UNHCR policies and procedures regarding current refugee processing eligibility criteria and USRAP processing.
• Maintains a high level of interpretation and translation language skill and ability for both inbound and outbound calls.
• Provide accurate concepts and explanations with no additions or omissions, and according to conventions of established interpretation protocol.
• Process and impart information swiftly, and relay intentions, emotions and tone in your interpretations.
• Provide clear and exact translations of written materials, and interpretations of verbal communication from English to at least one of the following target languages: Somali, Congolese Kiswahili, Kinyarwanda, Kinyabwisha, Dinka, Massalit, Kinyamulenge, Kibembe, Tigrinya.
• Provide interpretations of questions, answers, statements, arguments, explanations and other forms of verbal communication.
• Rendering sight translations of documents and other written materials.
• Imparting thought, purpose, spirit, emotions and tone of speakers from source language into target language.
• Provide feedback and input to Call Center Representatives/ Supervisor on call quality and how to improve time for calls with interpretations.
• Assist the Call Center Specialist with hiring of other minor language contract interpreters for outbound calls.
• Assist Call Center Specialist with the training of CWS RSC Africa contract interpreters on tips and guides for effective call interpretation.
• Completion of daily activity logs and other documentation.
• Performs additional duties and special assignments as needed to facilitate the efficient operation of the Call Center at RSC Africa, and Programs in general.

Qualifications:
Experience:
• Written and verbal knowledge of at least one of the following main RSC Africa processing languages required. (Somali, Congolese Kiswahili, Kinyarwanda, Kinyabwisha, Dinka, Massalit, Kinyamulenge, Kibembe, Tigrinya).
• 1.5 years’ experience as an Interpreter preferred.

Skills:
• Demonstrated ability to provide accurate and real time interpretation. Excellent bilingual communication skills, both verbal and written.
• Proficient with use of office equipment.
• Outstanding listening, retention and note-taking skills.
• Proficient enunciation and pronunciation skills, and pleasant, professional voice.
• Proficient understanding of cultural sensitivity, and ability to collaborate with people from diverse cultural backgrounds.
• Demonstrated computer skills for Microsoft Word, Excel, PowerPoint, and Internet.


Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Click Here To Apply


All Jobs

QUICK ALERT SUBSCRIPTION