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Training and Development Specialist job at Tatu City Limited
Tatu City Limited
Website : https://www.tatucity.com/
26 Days Ago
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Training and Development Specialist
2025-06-14T07:45:58+00:00
Tatu City Limited
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_8029/logo/tatu.png
FULL_TIME
 
Kenya
Kiambu
00100
Kenya
Architecture, and Construction
Human Resources
KES
 
MONTH
2025-06-28T17:00:00+00:00
 
Kenya
8

We are seeking a dynamic and experienced Training and Development Specialist to join our team and help us achieve our goals. The Training and Development Specialist will be responsible for designing, implementing, and evaluating training programs that enhance the skills and knowledge of our call center employees.

Key Responsibilities:

  • Conduct new hire trainings (up to 12-week programs)
  • Conduct ongoing service, product and policy training
  • Develop and deliver comprehensive training programs tailored to the needs of department and teams.
  • Conduct training sessions, workshops, and seminars both in-person and virtually.
  • Assess training needs through surveys, interviews, and consultations with managers.
  • Evaluate the effectiveness of training programs and make necessary adjustments.
  • Collaborate with subject matter experts to ensure training content is accurate and up-to-date.
  • Maintain training records and track employee progress.
  • Provide coaching and support to employees to enhance their professional development.
  • Meet with the Supervisors to identify coaching opportunities.
  • Aid the sales department in enhancing the sales performance by coaching and training agents. Analyze KPI reports and determine training opportunities 

Requirements

  • Bachelor's degree in Human Resources, Education, Business Administration, or related field required
  • Certification in training or instructional design (e.g., CPTM, ATD) is a plus
  • Call Center experience is a plus
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Teams.
  • Potential to travel internationally to deliver training and development programs at various company locations.
  • Strong presentation and facilitation skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • Experience with e-learning platforms and tools.
  • Familiarity with performance coaching or mentoring is desirable.
  • Ability to adapt training for diverse audiences and learning styles.
  • Travel Industry background a plus
  • Must be people-oriented, patient, flexible, organized and able to work independently and possess astute interpersonal problem-solving skills
Conduct new hire trainings (up to 12-week programs) Conduct ongoing service, product and policy training Develop and deliver comprehensive training programs tailored to the needs of department and teams. Conduct training sessions, workshops, and seminars both in-person and virtually. Assess training needs through surveys, interviews, and consultations with managers. Evaluate the effectiveness of training programs and make necessary adjustments. Collaborate with subject matter experts to ensure training content is accurate and up-to-date. Maintain training records and track employee progress. Provide coaching and support to employees to enhance their professional development. Meet with the Supervisors to identify coaching opportunities. Aid the sales department in enhancing the sales performance by coaching and training agents. Analyze KPI reports and determine training opportunities
 
Bachelor's degree in Human Resources, Education, Business Administration, or related field required Certification in training or instructional design (e.g., CPTM, ATD) is a plus Call Center experience is a plus Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Teams. Potential to travel internationally to deliver training and development programs at various company locations. Strong presentation and facilitation skills. Excellent communication and interpersonal skills. Ability to work independently and manage multiple projects simultaneously. Experience with e-learning platforms and tools. Familiarity with performance coaching or mentoring is desirable. Ability to adapt training for diverse audiences and learning styles. Travel Industry background a plus Must be people-oriented, patient, flexible, organized and able to work independently and possess astute interpersonal problem-solving skills
bachelor degree
12
JOB-684d28b661edb

Vacancy title:
Training and Development Specialist

[Type: FULL_TIME, Industry: Architecture, and Construction, Category: Human Resources]

Jobs at:
Tatu City Limited

Deadline of this Job:
Saturday, June 28 2025

Duty Station:
Kenya | Kiambu | Kenya

Summary
Date Posted: Saturday, June 14 2025, Base Salary: Not Disclosed

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Learn more about Tatu City Limited
Tatu City Limited jobs in Kenya

JOB DETAILS:

We are seeking a dynamic and experienced Training and Development Specialist to join our team and help us achieve our goals. The Training and Development Specialist will be responsible for designing, implementing, and evaluating training programs that enhance the skills and knowledge of our call center employees.

Key Responsibilities:

  • Conduct new hire trainings (up to 12-week programs)
  • Conduct ongoing service, product and policy training
  • Develop and deliver comprehensive training programs tailored to the needs of department and teams.
  • Conduct training sessions, workshops, and seminars both in-person and virtually.
  • Assess training needs through surveys, interviews, and consultations with managers.
  • Evaluate the effectiveness of training programs and make necessary adjustments.
  • Collaborate with subject matter experts to ensure training content is accurate and up-to-date.
  • Maintain training records and track employee progress.
  • Provide coaching and support to employees to enhance their professional development.
  • Meet with the Supervisors to identify coaching opportunities.
  • Aid the sales department in enhancing the sales performance by coaching and training agents. Analyze KPI reports and determine training opportunities 

Requirements

  • Bachelor's degree in Human Resources, Education, Business Administration, or related field required
  • Certification in training or instructional design (e.g., CPTM, ATD) is a plus
  • Call Center experience is a plus
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Teams.
  • Potential to travel internationally to deliver training and development programs at various company locations.
  • Strong presentation and facilitation skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • Experience with e-learning platforms and tools.
  • Familiarity with performance coaching or mentoring is desirable.
  • Ability to adapt training for diverse audiences and learning styles.
  • Travel Industry background a plus
  • Must be people-oriented, patient, flexible, organized and able to work independently and possess astute interpersonal problem-solving skills

 

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Go to Tatu City Limited on jobs.workable.com to apply

 

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Human Resource jobs in Kenya
Job Type: Full-time
Deadline of this Job: Saturday, June 28 2025
Duty Station: Kenya | Kiambu | Kenya
Posted: 14-06-2025
No of Jobs: 1
Start Publishing: 14-06-2025
Stop Publishing (Put date of 2030): 14-06-2030
Apply Now

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  • SELECT * FROM icop0_jmap_metainfo WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Training-and-Development-Specialist-job-at-Tatu-City-Limited-103779' AND `published` = 1149μs912B/plugins/system/jmap/jmap.php:849Copy
  • SELECT * FROM icop0_jmap_canonicals WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Training-and-Development-Specialist-job-at-Tatu-City-Limited-103779'84μs640B/plugins/system/jmap/jmap.php:979Copy
  • SELECT * FROM icop0_acym_configuration411μs24.56KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'161μs12.67KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field130μs1.7KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'119μs912B/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1165μs1.37KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:517Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'239μs2.53KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`361μs1.3KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:539Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'103μs592B/libraries/src/Table/Table.php:780Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc277μs1.45KB/libraries/src/MVC/Model/BaseDatabaseModel.php:164Copy
  • SHOW FULL COLUMNS FROM `icop0_users`378μs1.58KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:539Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid201μs3.16KBParams/libraries/src/Table/User.php:106Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid189μs1.37KBParams/libraries/src/Table/User.php:134Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Training-and-Development-Specialist-job-at-Tatu-City-Limited-103779'145μs752B/plugins/system/jmap/jmap.php:1203Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 1143μs688B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"527μs536B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW FULL TABLES WHERE table_type="BASE TABLE"1.76ms24.56KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:587Copy
  • SELECT * FROM icop0_acym_plugin137μs1.52KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin119μs1.52KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`128μs1.05KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'138μs536B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'303μs720B/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 802998μs536B/components/com_jsjobs/models/company.php:1842Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?101μs1KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:277Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?12.21ms592BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:301Copy