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Voice Branch Officer job at Standard Bank Group
Standard Bank Group
Website :
415 Days Ago
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Vacancy title:
Voice Branch Officer

[ Type: FULL TIME , Industry: Banking , Category: Customer Service ]

Jobs at:

Standard Bank Group

Deadline of this Job:
Friday, May 17 2024 

Duty Station:
Within Kenya , Nairobi, East Africa

Summary
Date Posted: Friday, May 03 2024, Base Salary: Not Disclosed

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JOB DETAILS:
Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prima...

Job Description
A 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers.

Qualifications
Minimum Qualifications
• Type of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required
Client Coverage
• Personal and Private Banking
• 3-4 years
• Experience in complaints management and application of complaints regulations. Experience in data analysis, problem identification and reporting. Experience in understanding the groups operations, understanding distribution channels, products, processes, and systems.

Additional Information
Behavioral Competencies:
• Articulating Information
• Developing Strategies
• Directing People
• Examining Information
• Following Procedures
• Interpreting Data

Technical Competencies:
• Compliance
• Project Management (Project Mgmt)
• Remedial Action Development
• Risk Acceptance
• Risk Identification

Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure

Method of Application
Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply



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Job Info
Job Category: Banking/ Finance jobs in Kenya
Job Type: Full-time
Deadline of this Job: Friday, May 17 2024
Duty Station: Nairobi
Posted: 03-05-2024
No of Jobs: 1
Start Publishing: 03-05-2024
Stop Publishing (Put date of 2030): 03-05-2067
Apply Now

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