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Technical Administrator job at Securex
Securex
Website :
849 Days Ago
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Vacancy title:
Technical Administrator

[ Type: FULL TIME , Industry: Law, Public Safety, Corrections and Security , Category: Science & Engineering ]

Jobs at:

Securex

Deadline of this Job:
15 March 2023  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Friday, February 24, 2023 , Base Salary: Not Disclosed

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Learn more about Securex
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JOB DETAILS:

Job Summary
Securex Agencies (K) Limited is seeking to recruit a new member into the Technical Team. The Technical Administrator will be responsible for providing administrative support to the service aspect of the technical team by ensuring closure of all technical issues raised by the client. The incumbent will liaise with client to schedule jobs while coordinating with various departments at the back office to complete assignments.

MAIN RESPONSIBILITIES
• Daily scheduling of technicians for the daily service planned.
• Scheduling of quarterly services for clients with annual maintenance contracts.
• Responding to client emails pertaining service issues and copying customer care for proper communication channelling.
• Booking service requests through calls & sending emails to respective clients.
• Scheduling for any installations or replacement requests for approvals received.
• Compiling and printing the A3 service schedule for use by the technicians the following day
• Scan, extract and save service job cards in their respective folders
• Preparing paper work for all the job cards that have to be submitted to accounts for billing as well as emailing the same to accounts
• Auto generation of all the client complaints or incidents that have been closed in the service manager under service assets.
• Preparing paper work for all the service job cards that have to be submitted to accounts for billing as well as emailing the same to accounts
• Ensure all complaints related to technical department are updated within 24 hours and effectively closed within 48 hours.
• Compiling the assigned incidents on the Daily Service Schedules per zone.
• Closing of any received quotation approvals from clients and raising picking slips accordingly
• Raising of picking slips for any technician pre-kit items used for their return.
• Timely report generation for respective clients

KEY COMPETENCIES AND QUALIFIACTIONS
• Bachelor Degree in Administration or Technical Management
• 3 Years’ of relevant experience
• Excellent report writing
• Possess a solid customer service attitude
• Excellent communication skills both verbal and written
• Ability to work in a fast-paced environment
• Ability to work and effectively communicate with senior-level business partners


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

Interested candidates should send their comprehensive CV with photograph and academic credentials and to careers@securex.co.ke  indicating on the email subject the position they are applying for by 15th March, 2023. Kindly note only shortlisted candidates will be contacted


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Job Info
Job Category: Engineering jobs in Kenya
Job Type: Full-time
Deadline of this Job: 15 March 2023
Duty Station: Nairobi
Posted: 24-02-2023
No of Jobs: 1
Start Publishing: 24-02-2023
Stop Publishing (Put date of 2030): 24-02-2067
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"390μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES2.25ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin160μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin102μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`109μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'108μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'251μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 5681119μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?106μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?1.13ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy