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Sales Rider (MTSR) - Nairobi Area job at M-Gas
M-Gas
Website : https://mgas.ke/
22 Days Ago
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Sales Rider (MTSR) - Nairobi Area
2025-05-30T10:18:08+00:00
M-Gas
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_8258/logo/download%20(13).png
FULL_TIME
 
Nairobi
Nairobi
00100
Kenya
Computers
Sales & Retail
KES
 
MONTH
2025-06-13T17:00:00+00:00
 
Kenya
8

Sales Rider (MTSR) - Nairobi Area at M-Gas

M-Gas is using technology to transform lives by providing clean cooking gas to all Kenyans 24 hrs, 7 days a week. We give you our cylinder filled with gas, a smart meter, a gas cooker and a key card as part of our package so you don’t have to pay the high upfront fee of buying a gas cylinder and cooker.

  • The Motorized Technical Service Technician plays a key role in supporting the organization’s customer service and sales goals. The primary responsibilities include:
  • Signing up new customers and ensuring timely delivery of LPG cylinders filled with gas to both new and existing customers.
  • Addressing customer concerns by resolving issues and responding to complaints effectively.
  • Providing technical support for the installation, use, and maintenance of smart meters.
  • Retaining current customers while onboarding and signing up new ones through the Smart Sale App.
  • Training customers on the proper use of smart meters, contract terms, and safety precautions for M-Gas products. This role requires a customer-focused approach, technical expertise, and a commitment to ensuring customer satisfaction.

Job Details

  • Responsible for signing up/enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area.
  • Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
  • Satisfactorily take the customer through the contract ahead of installation
  • Request the customer to re-arrange the house in readiness for the cooking solution taking ventilation into consideration.
  • Ensure the customer/user is present at the time of installation.
  • Perform the task of signing up customer, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
  • Responsible for giving honest feedback to operations on any consumer complaints.
  • Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
  • Responsible for effectively communicating to the customers on any information that will make the experience of the customer good.
  • Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
  • Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
  • In charge of the volume per sales area and increasing consumption of the Customers assigned/ allocated to them
  • In charge of the customer service by communicating correctly any messages intended to our customers.
  • Resolving customers delivery concerns and escalating all matters to the responsible persons
  • Plays a role in giving vital information to the organization around the competitors activities
  • Manages and maintains all the customers’ accounts in each area.
  • Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
  • Responsible for prompt Replenishment of cylinders that are near depletion LPG and exchanging of used batteries with charged batteries at the customers premises – Efficient and timely delivery of orders including new placements.
  • Providing feedback from the customer on any issues arising on time.
  • Execute any other duties as may be assigned by management from time to time.

Requirements

  • Diploma/Degree in any sales or any related field.
  • Minimum of 1 year experience in sales, customer acquisition & support.
  • At least 1 year riding experience (Boda Boda/ Motorcycle).
  • Valid A2  Driving Licence with appropriate NTSA Stamps.

 

Responsible for signing up/enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area. Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number. Satisfactorily take the customer through the contract ahead of installation Request the customer to re-arrange the house in readiness for the cooking solution taking ventilation into consideration. Ensure the customer/user is present at the time of installation. Perform the task of signing up customer, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time. Responsible for giving honest feedback to operations on any consumer complaints. Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize) Responsible for effectively communicating to the customers on any information that will make the experience of the customer good. Responsible for managing the delivery process as stipulated by the organization and use of the required technology. Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers. In charge of the volume per sales area and increasing consumption of the Customers assigned/ allocated to them In charge of the customer service by communicating correctly any messages intended to our customers. Resolving customers delivery concerns and escalating all matters to the responsible persons Plays a role in giving vital information to the organization around the competitors activities Manages and maintains all the customers’ accounts in each area. Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.). Responsible for prompt Replenishment of cylinders that are near depletion LPG and exchanging of used batteries with charged batteries at the customers premises – Efficient and timely delivery of orders including new placements. Providing feedback from the customer on any issues arising on time. Execute any other duties as may be assigned by management from time to time.
 
Diploma/Degree in any sales or any related field. Minimum of 1 year experience in sales, customer acquisition & support. At least 1 year riding experience (Boda Boda/ Motorcycle). Valid A2 Driving Licence with appropriate NTSA Stamps
bachelor degree
12
JOB-683985e093601

Vacancy title:
Sales Rider (MTSR) - Nairobi Area

[Type: FULL_TIME, Industry: Computers, Category: Sales & Retail]

Jobs at:
M-Gas

Deadline of this Job:
Friday, June 13 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Friday, May 30 2025, Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about M-Gas
M-Gas jobs in Kenya

JOB DETAILS:
Sales Rider (MTSR) - Nairobi Area at M-Gas
M-Gas is using technology to transform lives by providing clean cooking gas to all Kenyans 24 hrs, 7 days a week. We give you our cylinder filled with gas, a smart meter, a gas cooker and a key card as part of our package so you don’t have to pay the high upfront fee of buying a gas cylinder and cooker.

  • The Motorized Technical Service Technician plays a key role in supporting the organization’s customer service and sales goals. The primary responsibilities include:
  • Signing up new customers and ensuring timely delivery of LPG cylinders filled with gas to both new and existing customers.
  • Addressing customer concerns by resolving issues and responding to complaints effectively.
  • Providing technical support for the installation, use, and maintenance of smart meters.
  • Retaining current customers while onboarding and signing up new ones through the Smart Sale App.
  • Training customers on the proper use of smart meters, contract terms, and safety precautions for M-Gas products. This role requires a customer-focused approach, technical expertise, and a commitment to ensuring customer satisfaction.

Job Details

  • Responsible for signing up/enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area.
  • Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
  • Satisfactorily take the customer through the contract ahead of installation
  • Request the customer to re-arrange the house in readiness for the cooking solution taking ventilation into consideration.
  • Ensure the customer/user is present at the time of installation.
  • Perform the task of signing up customer, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
  • Responsible for giving honest feedback to operations on any consumer complaints.
  • Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
  • Responsible for effectively communicating to the customers on any information that will make the experience of the customer good.
  • Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
  • Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
  • In charge of the volume per sales area and increasing consumption of the Customers assigned/ allocated to them
  • In charge of the customer service by communicating correctly any messages intended to our customers.
  • Resolving customers delivery concerns and escalating all matters to the responsible persons
  • Plays a role in giving vital information to the organization around the competitors activities
  • Manages and maintains all the customers’ accounts in each area.
  • Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
  • Responsible for prompt Replenishment of cylinders that are near depletion LPG and exchanging of used batteries with charged batteries at the customers premises – Efficient and timely delivery of orders including new placements.
  • Providing feedback from the customer on any issues arising on time.
  • Execute any other duties as may be assigned by management from time to time.

Requirements

  • Diploma/Degree in any sales or any related field.
  • Minimum of 1 year experience in sales, customer acquisition & support.
  • At least 1 year riding experience (Boda Boda/ Motorcycle).
  • Valid A2  Driving Licence with appropriate NTSA Stamps.

 Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click Here to Apply

 

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Sales jobs in Kenya
Job Type: Full-time
Deadline of this Job: Friday, June 13 2025
Duty Station: Nairobi, Kenya
Posted: 30-05-2025
No of Jobs: 1
Start Publishing: 30-05-2025
Stop Publishing (Put date of 2030): 13-06-2025
Apply Now

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  • SELECT `id`,`name`,`rules`,`parent_id` FROM `icop0_assets` WHERE `name` IN (:preparedArray1,:preparedArray2,:preparedArray3,:preparedArray4,:preparedArray5,:preparedArray6,:preparedArray7,:preparedArray8,:preparedArray9,:preparedArray10,:preparedArray11,:preparedArray12,:preparedArray13,:preparedArray14,:preparedArray15,:preparedArray16,:preparedArray17,:preparedArray18,:preparedArray19,:preparedArray20,:preparedArray21,:preparedArray22,:preparedArray23,:preparedArray24,:preparedArray25,:preparedArray26,:preparedArray27,:preparedArray28,:preparedArray29,:preparedArray30,:preparedArray31,:preparedArray32,:preparedArray33,:preparedArray34,:preparedArray35,:preparedArray36,:preparedArray37,:preparedArray38,:preparedArray39,:preparedArray40,:preparedArray41,:preparedArray42,:preparedArray43,:preparedArray44,:preparedArray45,:preparedArray46,:preparedArray47,:preparedArray48,:preparedArray49)650μs8.12KBParams/libraries/src/Access/Access.php:357Copy
  • SELECT `id` FROM `icop0_rstbox` WHERE `published` = 1 AND `testmode` = 0104μs888B/administrator/components/com_rstbox/EngageBox/Boxes.php:45Copy
  • SELECT * FROM `icop0_rstbox` WHERE `id` = 22122μs1.97KB/administrator/components/com_rstbox/EngageBox/Box.php:242Copy
  • SELECT * FROM `icop0_rstbox` WHERE `id` = 24108μs1.97KB/administrator/components/com_rstbox/EngageBox/Box.php:242Copy
  • SELECT * FROM `icop0_rstbox` WHERE `id` = 3781μs1.97KB/administrator/components/com_rstbox/EngageBox/Box.php:242Copy
  • SELECT `a`.`menutype`,`a`.`title` FROM `icop0_menu_types` AS `a` WHERE `a`.`client_id` = 0105μs1.19KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:138Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'mainmenu' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft280μs1.8KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'distribution-channels' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft236μs1.17KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'categories-list' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft500μs2.3KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT * FROM icop0_jmap_metainfo WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Sales-Rider-MTSR-Nairobi-Area-job-at-M-Gas-102749' AND `published` = 1191μs1.2KB/plugins/system/jmap/jmap.php:818Copy
  • SELECT * FROM icop0_jmap_canonicals WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Sales-Rider-MTSR-Nairobi-Area-job-at-M-Gas-102749'68μs960B/plugins/system/jmap/jmap.php:920Copy
  • SELECT * FROM icop0_acym_configuration209μs24.88KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'94μs10.3KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field124μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'129μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 191μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'160μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`419μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'90μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc171μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`251μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid143μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid101μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Sales-Rider-MTSR-Nairobi-Area-job-at-M-Gas-102749'87μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 160μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"371μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES750μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin116μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin103μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`120μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'120μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'197μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 825863μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?133μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?523μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy