Regional Technical Associates Analyst job at KCB Bank
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Regional Technical Associates Analyst
2025-05-09T13:59:25+00:00
KCB Bank
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_2015/logo/KCB%20Bank.png
FULL_TIME
 
Moi Avenue, P.O Box 48400 00100, KE
Nairobi
00100
Kenya
Banking
Computer & IT
KES
 
MONTH
2025-05-23T17:00:00+00:00
 
Kenya
8

Job Description

  • Create Awareness of IT offerings / policies / processes / procedures to business divisions across the group 
  • Managing IT service surveys in assigned region & action points from Adopt a Branch Visits by assigned teams (Carry out and follow up for resolution using Feedback) 
  • Visit Regional Branches Physically and assist resolve any Technology Related Issues at the Branch while on the ground with support of other Technology Resources at Group Head office.
  • Carry out basic trainings on the use of the Technology Tools – such as SmartFix, emails and access of documents in the Intranet / Share point / website.
  • Managing and preparing plans on visits to various branches within assigned regions.
  • Share developments, key Initiatives, and Innovations that Technology is running with (Those already done and those in Progress) that have an impact to Regional Branches. 
  • Management of Escalations any Technology Issues to the Technology Business Partner 
  • Share Feedback on areas of improvement and enhancement areas for Regional Branches- with the larger KCB Group Technology Team.
  • Evaluate branch technology tools at the branch i.e. PCs, Server, Printers, Counter notes, Network equipment and server rooms
  • Managing escalations pending from SmartFix calls out of SLA from assigned region.
  • Offering 1stLine Technology Support  

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

  • Education     Bachelor’s Degree    Bachelor's Degree in Computer Science, Business Technology  or Similar Field of Study    RQ
  • Professional Qualifications     ITIL Foundation V4    RQ
  • End User Support     Office 365    AA

Experience

Total Minimum No of Years’ Experience Required

  • 3 years

Detail    Minimum No of Years    Need Type[2]

  • 3+ years progressive experience in Information Technology    3    ES
  • Experience in at least two IT disciplines such as (End User Support, Service Management, IT Governance, and IT Support in a multitier environment)    3    ES
  • Prior working experience in a Support Environment    3    ES
  • Exposure to multiple, diverse technologies and processing environments    2    DE
  • Data analysis & Management Reporting    2    ES
Create Awareness of IT offerings / policies / processes / procedures to business divisions across the group  Managing IT service surveys in assigned region & action points from Adopt a Branch Visits by assigned teams (Carry out and follow up for resolution using Feedback)  Visit Regional Branches Physically and assist resolve any Technology Related Issues at the Branch while on the ground with support of other Technology Resources at Group Head office. Carry out basic trainings on the use of the Technology Tools – such as SmartFix, emails and access of documents in the Intranet / Share point / website. Managing and preparing plans on visits to various branches within assigned regions. Share developments, key Initiatives, and Innovations that Technology is running with (Those already done and those in Progress) that have an impact to Regional Branches.  Management of Escalations any Technology Issues to the Technology Business Partner  Share Feedback on areas of improvement and enhancement areas for Regional Branches- with the larger KCB Group Technology Team. Evaluate branch technology tools at the branch i.e. PCs, Server, Printers, Counter notes, Network equipment and server rooms Managing escalations pending from SmartFix calls out of SLA from assigned region. Offering 1stLine Technology Support  
 
Education     Bachelor’s Degree    Bachelor's Degree in Computer Science, Business Technology  or Similar Field of Study    RQ Professional Qualifications     ITIL Foundation V4    RQ End User Support     Office 365    AA Experience Total Minimum No of Years’ Experience Required 3 years
bachelor degree
36
JOB-681e0a3ddac20

Vacancy title:
Regional Technical Associates Analyst

[Type: FULL_TIME, Industry: Banking, Category: Computer & IT]

Jobs at:
KCB Bank

Deadline of this Job:
Friday, May 23 2025

Duty Station:
Moi Avenue, P.O Box 48400 00100, KE | Nairobi | Kenya

Summary
Date Posted: Friday, May 9 2025, Base Salary: Not Disclosed

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Learn more about KCB Bank
KCB Bank jobs in Kenya

JOB DETAILS:

Job Description

  • Create Awareness of IT offerings / policies / processes / procedures to business divisions across the group 
  • Managing IT service surveys in assigned region & action points from Adopt a Branch Visits by assigned teams (Carry out and follow up for resolution using Feedback) 
  • Visit Regional Branches Physically and assist resolve any Technology Related Issues at the Branch while on the ground with support of other Technology Resources at Group Head office.
  • Carry out basic trainings on the use of the Technology Tools – such as SmartFix, emails and access of documents in the Intranet / Share point / website.
  • Managing and preparing plans on visits to various branches within assigned regions.
  • Share developments, key Initiatives, and Innovations that Technology is running with (Those already done and those in Progress) that have an impact to Regional Branches. 
  • Management of Escalations any Technology Issues to the Technology Business Partner 
  • Share Feedback on areas of improvement and enhancement areas for Regional Branches- with the larger KCB Group Technology Team.
  • Evaluate branch technology tools at the branch i.e. PCs, Server, Printers, Counter notes, Network equipment and server rooms
  • Managing escalations pending from SmartFix calls out of SLA from assigned region.
  • Offering 1stLine Technology Support  

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

  • Education     Bachelor’s Degree    Bachelor's Degree in Computer Science, Business Technology  or Similar Field of Study    RQ
  • Professional Qualifications     ITIL Foundation V4    RQ
  • End User Support     Office 365    AA

Experience

Total Minimum No of Years’ Experience Required

  • 3 years

Detail    Minimum No of Years    Need Type[2]

  • 3+ years progressive experience in Information Technology    3    ES
  • Experience in at least two IT disciplines such as (End User Support, Service Management, IT Governance, and IT Support in a multitier environment)    3    ES
  • Prior working experience in a Support Environment    3    ES
  • Exposure to multiple, diverse technologies and processing environments    2    DE
  • Data analysis & Management Reporting    2    ES

 

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

Interested and qualified? click here

 

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Computer/ IT jobs in Kenya
Job Type: Full-time
Deadline of this Job: Friday, May 23 2025
Duty Station: Moi Avenue, P.O Box 48400 00100, KE | Nairobi | Kenya
Posted: 09-05-2025
No of Jobs: 1
Start Publishing: 09-05-2025
Stop Publishing (Put date of 2030): 09-05-2067
Apply Now

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  • SELECT * FROM icop0_jmap_metainfo WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Regional-Technical-Associates-Analyst-job-at-KCB-Bank-101494' AND `published` = 1227μs1.2KB/plugins/system/jmap/jmap.php:818Copy
  • SELECT * FROM icop0_jmap_canonicals WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Regional-Technical-Associates-Analyst-job-at-KCB-Bank-101494'120μs960B/plugins/system/jmap/jmap.php:920Copy
  • SELECT * FROM icop0_acym_configuration471μs24.88KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'300μs10.3KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field297μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'261μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1231μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'294μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`360μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'101μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc287μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`450μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid247μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid281μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Regional-Technical-Associates-Analyst-job-at-KCB-Bank-101494'169μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 1145μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"505μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.23ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin138μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin106μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`199μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'158μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'341μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 2015161μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?252μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?14.02ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy