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Manager, Card Operations job at Equity Bank
Equity Bank
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Manager, Card Operations
2025-05-29T12:26:03+00:00
Equity Bank
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_7833/logo/Equity%20Bank.png
FULL_TIME
 
Nairobi
Nairobi
00100
Kenya
Banking
Admin & Office
KES
 
MONTH
2025-06-18T17:00:00+00:00
 
Kenya
8

Equity Bank Limited (The “Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 – 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and relat…

Reporting to the Head of Card Centre, the job holder will manage a team of staff handling all tasks related to card management and transaction management as well as support implementation of the overall card strategy by providing technical, operational and business support to the card issuing unit within Equity Bank.

Key Responsibilities:

  • Manage the end-to-end card production process from card stock management, data preparation and dispatch within existing SLA.
  • Manage transaction authorization & risk monitoring, transaction clearing as well as disputes management (both incoming and outgoing chargebacks).
  • Manage customer experience for issues related to card payments including but not limited to complaints handling, loyalty point’s management and query management.
  • Provide operational expertise on all card issuing projects undertaken by the group from business case creation to product roll out as well as offer support to different project stages including business requirements gathering, technical solutions mapping and pre and post implementation testing.
  • Product management of all cards issuing products with a bias on the technical and operational aspects of these products. This involves periodic review of product configurations to ensure they comply with the changing customer and industry requirements.
  • Operational lead on matters concerning compliance to the regular scheme mandates and main contact person between the bank and scheme representatives supporting operations and technical aspects of card issuing.
  • Financial performance tracking and reporting for the card issuing business to ensure all regulatory returns are filed on time in compliance with the set deadlines.
  • Leadership in all matters related to compliance and risk management for both issuing and acquiring business for the bank. This involves monitoring fraud trends, setting fraud rules, compliance to card scheme mandates.
  • Periodic review of card operations policies and procedures documents as well as enforcing compliance to the same.
  • Provide specialized back-office training on initiatives affecting the card issuing business before rolling out.
  • Monthly and quarterly CBK Reporting.
  • Card scheme quarterly reporting.
  • Ensure closure of Audit Issues.

Qualifications

Qualification and Education: 

  • Bachelor’s degree in business administration, Management, or Related Field
  • Knowledge of back-office card operations is a must.
  • Excellent customer focus & communication skills.
  • Attention to detail, excellent analytical and problem-solving skills.
  • Result oriented and ability to work under pressure.
  • At least 8 years’ experience in card payments.
  • Ability to lead a team and track tangible output
Manage the end-to-end card production process from card stock management, data preparation and dispatch within existing SLA. Manage transaction authorization & risk monitoring, transaction clearing as well as disputes management (both incoming and outgoing chargebacks). Manage customer experience for issues related to card payments including but not limited to complaints handling, loyalty point’s management and query management. Provide operational expertise on all card issuing projects undertaken by the group from business case creation to product roll out as well as offer support to different project stages including business requirements gathering, technical solutions mapping and pre and post implementation testing. Product management of all cards issuing products with a bias on the technical and operational aspects of these products. This involves periodic review of product configurations to ensure they comply with the changing customer and industry requirements. Operational lead on matters concerning compliance to the regular scheme mandates and main contact person between the bank and scheme representatives supporting operations and technical aspects of card issuing. Financial performance tracking and reporting for the card issuing business to ensure all regulatory returns are filed on time in compliance with the set deadlines. Leadership in all matters related to compliance and risk management for both issuing and acquiring business for the bank. This involves monitoring fraud trends, setting fraud rules, compliance to card scheme mandates. Periodic review of card operations policies and procedures documents as well as enforcing compliance to the same. Provide specialized back-office training on initiatives affecting the card issuing business before rolling out. Monthly and quarterly CBK Reporting. Card scheme quarterly reporting. Ensure closure of Audit Issues.
Knowledge of back-office card operations is a must. Excellent customer focus & communication skills. Attention to detail, excellent analytical and problem-solving skills. Result oriented and ability to work under pressure. At least 8 years’ experience in card payments. Ability to lead a team and track tangible output
Bachelor’s degree in business administration, Management, or Related Field
bachelor degree
96
JOB-6838525be149a

Vacancy title:
Manager, Card Operations

[Type: FULL_TIME, Industry: Banking, Category: Admin & Office]

Jobs at:
Equity Bank

Deadline of this Job:
Wednesday, June 18 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Thursday, May 29 2025, Base Salary: Not Disclosed

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Learn more about Equity Bank
Equity Bank jobs in Kenya

JOB DETAILS:

Equity Bank Limited (The “Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 – 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and relat…

Reporting to the Head of Card Centre, the job holder will manage a team of staff handling all tasks related to card management and transaction management as well as support implementation of the overall card strategy by providing technical, operational and business support to the card issuing unit within Equity Bank.

Key Responsibilities:

  • Manage the end-to-end card production process from card stock management, data preparation and dispatch within existing SLA.
  • Manage transaction authorization & risk monitoring, transaction clearing as well as disputes management (both incoming and outgoing chargebacks).
  • Manage customer experience for issues related to card payments including but not limited to complaints handling, loyalty point’s management and query management.
  • Provide operational expertise on all card issuing projects undertaken by the group from business case creation to product roll out as well as offer support to different project stages including business requirements gathering, technical solutions mapping and pre and post implementation testing.
  • Product management of all cards issuing products with a bias on the technical and operational aspects of these products. This involves periodic review of product configurations to ensure they comply with the changing customer and industry requirements.
  • Operational lead on matters concerning compliance to the regular scheme mandates and main contact person between the bank and scheme representatives supporting operations and technical aspects of card issuing.
  • Financial performance tracking and reporting for the card issuing business to ensure all regulatory returns are filed on time in compliance with the set deadlines.
  • Leadership in all matters related to compliance and risk management for both issuing and acquiring business for the bank. This involves monitoring fraud trends, setting fraud rules, compliance to card scheme mandates.
  • Periodic review of card operations policies and procedures documents as well as enforcing compliance to the same.
  • Provide specialized back-office training on initiatives affecting the card issuing business before rolling out.
  • Monthly and quarterly CBK Reporting.
  • Card scheme quarterly reporting.
  • Ensure closure of Audit Issues.

Qualifications

Qualification and Education: 

  • Bachelor’s degree in business administration, Management, or Related Field
  • Knowledge of back-office card operations is a must.
  • Excellent customer focus & communication skills.
  • Attention to detail, excellent analytical and problem-solving skills.
  • Result oriented and ability to work under pressure.
  • At least 8 years’ experience in card payments.
  • Ability to lead a team and track tangible output

 

Work Hours: 8

Experience in Months: 96

Level of Education: bachelor degree

Job application procedure

Submit your CV and Application on Company Website : Click Here

Closing Date : June 18, 2025

 

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Administrative jobs in Kenya
Job Type: Full-time
Deadline of this Job: Wednesday, June 18 2025
Duty Station: Nairobi | Kenya
Posted: 29-05-2025
No of Jobs: 1
Start Publishing: 29-05-2025
Stop Publishing (Put date of 2030): 29-05-2030
Apply Now

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  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'mainmenu' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft298μs1.8KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'distribution-channels' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft212μs1.17KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'categories-list' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft330μs2.3KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT * FROM icop0_jmap_metainfo WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Manager,-Card-Operations-job-at-Equity-Bank-102659' AND `published` = 1115μs1.2KB/plugins/system/jmap/jmap.php:818Copy
  • SELECT * FROM icop0_jmap_canonicals WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Manager,-Card-Operations-job-at-Equity-Bank-102659'100μs960B/plugins/system/jmap/jmap.php:920Copy
  • SELECT * FROM icop0_acym_configuration235μs24.88KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'158μs10.3KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field149μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'110μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1132μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'164μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`217μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'106μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc183μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`321μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid147μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid152μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Manager,-Card-Operations-job-at-Equity-Bank-102659'104μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 1112μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"388μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.01ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin131μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin116μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`84μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'120μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'257μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 3412112μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?92μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?839μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy