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Jobs at SunCulture Kenya Ltd
NCC Public Service Board
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Jobs at SunCulture Kenya Ltd
Deadline of these Jobs: 25 January 2023
Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent

Service Center Associate- Meru

Responsibilities

Customer Service

  • Maintaining a positive, empathetic, and professional attitude towards customers at all times.
  • High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
  • Acknowledging and resolving customer complaints within stipulated SLAs.
  • Communicating with customers through various channels and responding promptly to customer inquiries.
  • Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
  • Ensure service center operational standards are adhered to.
  • Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
  • Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
  • Assist in sales/after sales requests placed by various customers and team members.
  • Follow up on customer issues to resolution by following the stipulated aftersales escalation process.
     

Aftersale

  • Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
  • Providing feedback to all customers in reference to their queries and aftersale issues.
  • Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
  • Ensure all spare parts are available in the service center and proper inventory management.
  • Generate all reports in reference to service center activities and stock level.
     

Sales

  • Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
  • Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
  • Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

Does this sound like you?

  • A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
  • At least 2 years of proven experience in sales or customer service.
  • Proven track record of successfully meeting sales targets.
  • Outstanding interpersonal skills with the ability to interact freely with customers.
  • Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
  • High EQ with the ability to work under pressure, and meet deadlines, and targets set.
  • Passion for customer service, the industry, and current trends adaptable for SunCulture.
  • Independent thinker with proactive decision-making capabilities.
  • Comfortable with ambiguity and experience working in a dynamic environment.
  • Be organized and be an expert in time management- both at personal and team levels.

Service Center Associate- Kwale

Responsibilities

Customer Service

  • Maintaining a positive, empathetic, and professional attitude towards customers at all times.
  • High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
  • Acknowledging and resolving customer complaints within stipulated SLAs.
  • Communicating with customers through various channels and responding promptly to customer inquiries.
  • Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
  • Ensure service center operational standards are adhered to.
  • Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
  • Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
  • Assist in sales/after sales requests placed by various customers and team members.
  • Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

Aftersale

  • Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
  • Providing feedback to all customers in reference to their queries and aftersale issues.
  • Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
  • Ensure all spare parts are available in the service center and proper inventory management.
  • Generate all reports in reference to service center activities and stock level.

Sales

  • Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
  • Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
  • Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

Does this sound like you?

  • A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
  • At least 2 years of proven experience in sales or customer service.
  • Proven track record of successfully meeting sales targets.
  • Outstanding interpersonal skills with the ability to interact freely with customers.
  • Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
  • High EQ with the ability to work under pressure, and meet deadlines, and targets set.
  • Passion for customer service, the industry, and current trends adaptable for SunCulture.
  • Independent thinker with proactive decision-making capabilities.
  • Comfortable with ambiguity and experience working in a dynamic environment.
  • Be organized and be an expert in time management- both at personal and team levels.

Sales Team Lead - Homa Bay

About Role

As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.

Responsibilities
Recruitment and training.

  • Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
  • Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs

Team Management

  • Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
  • Track Lead generation and selling processes of the sales agents
  • Coordinate aftersales customer service to ensure brand strength

Sales

  • Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
  • Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
  • Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

Does this sound like you?

  • Proven experience in a sales role in the energy sector
  • Proven track record of successfully meeting sales quota
  • Strong leadership abilities and outstanding interpersonal skills.
  • Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
  • Ability to work under deadline pressure and meet targets.
  • Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
  • Independent thinker with proactive decision-making capabilities
  • Comfortable with ambiguity and experience working in a dynamic environment
  • Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
  • Be organized and be an expert in time management- both at personal and team levels
  • A diploma or degree is an added advantage.

Service Center Associate- Emali, Makueni County 

About The Role

Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.

Responsibilities

Customer Service

  • Maintaining a positive, empathetic, and professional attitude towards customers at all times.
  • High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
  • Acknowledging and resolving customer complaints within stipulated SLAs.
  • Communicating with customers through various channels and responding promptly to customer inquiries.
  • Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
  • Ensure service center operational standards are adhered to.
  • Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
  • Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
  • Assist in sales/after sales requests placed by various customers and team members.
  • Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

Aftersale

  • Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
  • Providing feedback to all customers in reference to their queries and aftersale issues.
  • Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
  • Ensure all spare parts are available in the service center and proper inventory management.
  • Generate all reports in reference to service center activities and stock level.

Sales

  • Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
  • Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
  • Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

Does this sound like you?

  • A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
  • At least 2 years of proven experience in sales or customer service.
  • Proven track record of successfully meeting sales targets.
  • Outstanding interpersonal skills with the ability to interact freely with customers.
  • Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
  • High EQ with the ability to work under pressure, and meet deadlines, and targets set.
  • Passion for customer service, the industry, and current trends adaptable for SunCulture.
  • Independent thinker with proactive decision-making capabilities.
  • Comfortable with ambiguity and experience working in a dynamic environment.
  • Be organized and be an expert in time management- both at personal and team levels.

Job Info
Job Category: Accounting/ Finance jobs in Kenya
Job Type: Full-time
Deadline of this Job: 25 January 2023
Duty Station: Nairobi
Posted: 11-01-2023
No of Jobs: 1
Start Publishing: 11-01-2023
Stop Publishing (Put date of 2030): 11-01-2066
Apply Now

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  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'255μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'default'303μs3.94KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'228μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT * FROM `icop0_js_job_fieldsordering` WHERE isvisitorpublished = 1 AND fieldfor = 14 ORDER BY ordering182μs4.27KB/components/com_jsjobs/models/customfields.php:59Copy
  • SELECT `id`,`name`,`rules`,`parent_id` FROM `icop0_assets` WHERE `name` IN (:preparedArray1,:preparedArray2,:preparedArray3,:preparedArray4,:preparedArray5,:preparedArray6,:preparedArray7,:preparedArray8,:preparedArray9,:preparedArray10,:preparedArray11,:preparedArray12,:preparedArray13,:preparedArray14,:preparedArray15,:preparedArray16,:preparedArray17,:preparedArray18,:preparedArray19,:preparedArray20,:preparedArray21,:preparedArray22,:preparedArray23,:preparedArray24,:preparedArray25,:preparedArray26,:preparedArray27,:preparedArray28,:preparedArray29,:preparedArray30,:preparedArray31,:preparedArray32,:preparedArray33,:preparedArray34,:preparedArray35,:preparedArray36,:preparedArray37,:preparedArray38,:preparedArray39,:preparedArray40,:preparedArray41,:preparedArray42,:preparedArray43,:preparedArray44,:preparedArray45,:preparedArray46,:preparedArray47,:preparedArray48,:preparedArray49)619μs8.12KBParams/libraries/src/Access/Access.php:357Copy
  • SELECT `id` FROM `icop0_rstbox` WHERE `published` = 1 AND `testmode` = 095μs888B/administrator/components/com_rstbox/EngageBox/Boxes.php:45Copy
  • SELECT * FROM `icop0_rstbox` WHERE `id` = 22105μs1.97KB/administrator/components/com_rstbox/EngageBox/Box.php:242Copy
  • SELECT * FROM `icop0_rstbox` WHERE `id` = 24101μs1.97KB/administrator/components/com_rstbox/EngageBox/Box.php:242Copy
  • SELECT * FROM `icop0_rstbox` WHERE `id` = 3787μs1.97KB/administrator/components/com_rstbox/EngageBox/Box.php:242Copy
  • SELECT `a`.`menutype`,`a`.`title` FROM `icop0_menu_types` AS `a` WHERE `a`.`client_id` = 089μs1.19KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:138Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'mainmenu' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft377μs1.8KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'distribution-channels' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft250μs1.17KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'categories-list' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft408μs2.3KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT * FROM icop0_jmap_metainfo WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Jobs-at-SunCulture-Kenya-Ltd-83989' AND `published` = 1144μs1.2KB/plugins/system/jmap/jmap.php:818Copy
  • SELECT * FROM icop0_jmap_canonicals WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Jobs-at-SunCulture-Kenya-Ltd-83989'92μs960B/plugins/system/jmap/jmap.php:920Copy
  • SELECT * FROM icop0_acym_configuration248μs24.88KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'89μs10.3KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field96μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'69μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1127μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'123μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`235μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'94μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc191μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`321μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid107μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid136μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Jobs-at-SunCulture-Kenya-Ltd-83989'135μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 152μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"268μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES860μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin74μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin53μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`100μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'140μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'150μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 541556μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?101μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?334μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy