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Head of Operations & Customer Fulfilment Role job at Volt Management Services Limited
Volt Management Services Limited kenya
Website :
755 Days Ago
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Vacancy title:
Head of Operations & Customer Fulfilment Role

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Customer Service ]

Jobs at:

Volt Management Services Limited

Deadline of this Job:
Thursday, July 13 2023 

Duty Station:
Within Kenya , Nairobi, East Africa

Summary
Date Posted: Friday, June 30 2023, Base Salary: Not Disclosed

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Learn more about Volt Management Services Limited
Volt Management Services Limited jobs in Kenya

JOB DETAILS:

Key Responsibilities
• Oversee the management of customer orders, including ensuring service levels, delivery timelines, and exception management. Define target service levels and manage the delivery of Company promises.
• Oversee product packaging. Together with sales & production, suggest SKU optimization.
• Plan manpower to fulfil picking lists for dispatch within agreed timelines.
• Oversee the logistics & delivery function. Manage delivery timelines and service levels.
• Together with the Logistics Manager, oversee fleet management
• Oversee the finished goods store function, and optimise warehouse management. Manage Company's overall warehousing & fulfilment strategy, including opening new locations and routes.
• In this role you will be expected to identify and implement continuous improvements, both to processes and the organization, including joining special project teams from time to time.
• As a member of the senior leadership team, set the overall tone for culture and performance in the company. Involvement and leadership of cross-functional projects.

Skills & Experience
• A track record of high-performance in a related role.
• 10+ years of experience managing an integrated customer service & execution function.
• Experience designing, implementing, and managing a fulfilment strategy, including delivery against clearly defined service levels.
• Comfortable analysing data sets and inferring meaningful information
• A growth mindset we wont be immediate experts in everything we set out to do, but thats ok, as long as were learning and making progress while managing our risk.
• You are a change agent, constantly pushing for better ways of doing things.

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 120

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: Thursday, July 13 2023
Duty Station: Nairobi
Posted: 29-06-2023
No of Jobs: 1
Start Publishing: 29-06-2023
Stop Publishing (Put date of 2030): 29-06-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"345μs536B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW FULL TABLES WHERE table_type="BASE TABLE"1.42ms24.56KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:587Copy
  • SELECT * FROM icop0_acym_plugin131μs1.52KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin64μs1.52KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`98μs1.05KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'110μs536B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'208μs720B/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 4648102μs536B/components/com_jsjobs/models/company.php:1842Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?152μs1KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:277Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?8.15ms592BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:301Copy