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Customer Support Executive job at Securex
Securex
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1101 Days Ago
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Vacancy title:
Customer Support Executive

[ Type: FULL TIME , Industry: Law, Public Safety, Corrections and Security , Category: Customer Service ]

Jobs at:

Securex

Deadline of this Job:
25 May 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Tuesday, May 17, 2022 , Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about Securex
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JOB DETAILS:
Customer Support Executive

JOB SUMMARY
We are looking for a Customer Support Executive/ Credit Controller to join our collection team. He/she will build and preserve trusting relationships with our clients.

DUTIES AND RESPONSIBILITIES
• Collection of cheques as per your allocated list.
• Timely Dispatch of invoices and statements at the beginning of the month.
• Responsible for proper accounting for cheques and cash collected plus preparing a daily report for then client visited.
• Sorting out client’s invoices, statements, and credit notes and putting them in envelopes for posting and delivery.
• Prepare daily collection plan and hand over daily collection report the following morning.
• Following up on client payment date through telephone calls or visitation.
• Reconciliation of client accounts in cases of dispute.
• Follow-up on clients who are unable to pay and take relevant action plus a collection of outstanding dues.
• Ensure aging balances do not move categories towards 180days.
• Timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure.
• Proactively act and follow up on assigned customer requests/complaints to closure and keep customers updated on the status.
• Plan course of action to recover outstanding payments.
• Negotiate payoff deadlines or payment plans.
• Investigate and resolve discrepancies.
• Create trusting relationships with clients when possible to avoid future issues.

MINIMUM REQUIREMENTS AND COMPETENCIES
• Bachelor’s degree in accounting, business management, or a similar field.
• 3+ years experience in direct customer contact, service, collections, or sales environment.
• Previous Credit Collection experience.
• Knowledge of payment plans and accounting procedures.
• Knowledge of office and accounting software.
• Knowledge in accounts Reconciliation.
• Ability to work independently and maintain accuracy.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Interested candidates should send their comprehensive CV and cover letter to careers@securex.co.ke  indicating on the email subject the position they are applying for by 25th May 2022. Kindly note only shortlisted candidates will be contacted.

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: 25 May 2022
Duty Station: Nairobi
Posted: 17-05-2022
No of Jobs: 1
Start Publishing: 17-05-2022
Stop Publishing (Put date of 2030): 17-05-2065
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SHOW TABLES1.14ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin179μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin116μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`141μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'105μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'268μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 568183μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?244μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?11.54ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy