Customer Success Manager job at Amitruck
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1060 Days Ago
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Vacancy title:
Customer Success Manager

[ Type: FULL TIME , Industry: Transportation, Distribution, and Logistics , Category: Customer Service ]

Jobs at:

Amitruck

Deadline of this Job:
12 July 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Tuesday, June 28, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
Customer Success Manager

About the Sales Team
The Amitruck Sales team is a diverse group of experienced salespeople, dynamic relationship managers, and new graduates who bring a fresh perspective. We are the team that communicates Amitruck’s vision and offering to clients across our four key markets. We’re passionate about growth and love showcasing how our technology can solve significant logistical challenges.
A Customer Success Manager is a key part of the team. They are responsible for building robust, long-term relationships with new clients. As a Customer Success Manager, you will support customers as they transition from opportunity to active customers of Amitruck’s services with a strong focus on optimizing customer satisfaction and customer lifetime value. The CSM will be responsible for satisfaction, renewal, and extension in the context of an expanding enterprise customer base across East Africa.
We are seeking a highly experienced and strategic CSM, with the ability to shape and drive the customer journey across a portfolio of strategic, high value accounts ⚡

What you'll be doing
• Building strong customer relationships
• Maintaining a robust pipeline of monthly recurring revenue
• Generating revenue through account expansion
• Developing a strong understanding of your customers’ industries and sectors to provide consultative upselling
• Managing operational challenges that arise across your portfolio
• Working closely with Operations to ensure adherence to SLAs
• Working collaboratively across business units to provide an excellent client experience
• Identifying opportunities for business growth in existing accounts and industries
• Tracking the efficiency and effectiveness of customer complaint resolution

What you bring to the table
• 3+ years in a previous Customer Success / Account Management / Business Development role across both SME and Enterprise clients
• A proactive and problem-solving mindset, including the ability to spot opportunities in existing and new sectors
• An enthusiasm for understanding your clients’ sector and particular challenges, and working to solve them creatively in a fast-paced environment
• A strategic, analytical, data-driven approach. You’re comfortable with numbers and use them to inform decision-making
• Exceptional proficiency in both written and spoken English
• Experience working cross-functionally to achieve wider strategic goals

Education Requirement: No Requirements

Work Hours: 8


Experience in Months: 36

Job application procedure
Use the link(s) below to apply on company website.
Customer Success Manager 


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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: 12 July 2022
Duty Station: Nairobi
Posted: 28-06-2022
No of Jobs: 1
Start Publishing: 28-06-2022
Stop Publishing (Put date of 2030): 28-06-2065
Apply Now

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  • SELECT * FROM icop0_acym_plugin79μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin81μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`94μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'77μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'246μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 579063μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?92μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?470μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy