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Customer Service & Billing Executive job at Ital Global
Ital Global
Website :
655 Days Ago
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Vacancy title:
Customer Service & Billing Executive

[ Type: FULL TIME , Industry: Consulting , Category: Customer Service ]

Jobs at:

Ital Global

Deadline of this Job:
14 July 2023  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Friday, June 30, 2023 , Base Salary: Not Disclosed

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Learn more about Ital Global
Ital Global jobs in Kenya

JOB DETAILS:
We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.

Job Requirements
• Bachelor's Degree in Communication, Public Relations, Marketing or any related course.
• Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment.
• Knowledge of customer service principles and practices.
• Attained a C+ or higher in your KCSE
• Proficient in Microsoft Office.
• Competencies and Skills Required
• Ability to observe confidentiality
• Excellent communication and presentation skills.
• Enthusiasm and Reliability
• Ability to multi-task and work under pressure
• Ability to work long hours
• Be self-motivated
• Be flexible and adaptable
• Exceptional interpersonal skills
• Can handle complaints in a cool manner and tactful
• Courteous
• Have an interest in helping people.
• Observation Skills

Job Duties and Responsibilities.
• Maintaining a positive, empathetic and professional attitude towards clients at all times
• A primary point of contact within the hospital
• Investigate and respond to all customer enquiries promptly directly to customer inquiries either face to face, by telephone or electronically and resolving customer complaints
• Welcoming, receiving, guiding and directing the patients around the hospital
• Filling and processing of application forms
• Investigate and respond to all customer enquiries promptly.
• Escalate complex queries to the appropriate functional area.
• Carry out customer and product related document processing
• Make customers’ experiences better by ensuring customer satisfaction
• Communicating with customers through various channels.
• Develops and maintains strong relationships with customers by providing support, information, and guidance
• Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
• Answer all incoming calls and redirect them or keep messages.
• Handling patients, referral sources and administrative department inquires
• Assisting the doctors in booking appointments for the next visit of the patient.
• Entering patient information into a customer information system
• Serving as a backup when other employees are out due to absent staff members
• Any other duties as assigned.


Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

Interested applicants should send their detailed CVs and cover letters urgently quoting the job title (Customer Service & Billing Executive-Hospital) as subject to careers@italgloballtd.com  to reach us not later than 3rd July 2023. Only the shortlisted candidates will be contacted.



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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: 03 July 2023
Duty Station: Nairobi
Posted: 30-06-2023
No of Jobs: 1
Start Publishing: 30-06-2023
Stop Publishing (Put date of 2030): 30-06-2067
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Customer-Service-Billing-Executive-job-at-Ital-Global-97293'92μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 159μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"215μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES687μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin108μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin117μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`66μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'133μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'202μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 191861μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?107μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?395μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy