Customer Experience Associate job at Hotpoint Appliances Ltd
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855 Days Ago
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Vacancy title:
Customer Experience Associate

[ Type: FULL TIME , Industry: Marketing, Sales and Service , Category: Customer Service ]

Jobs at:

Hotpoint Appliances Ltd

Deadline of this Job:
05 March 2023  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Thursday, February 23, 2023 , Base Salary: Not Disclosed

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Learn more about Hotpoint Appliances Ltd
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JOB DETAILS:

Job Purpose
Responsible for welcoming customers, learning product information, selling merchandise, maintaining the displays and assist customers by providing the customers with a great shopping experience.

Job Responsibility and Accountability
• Ensure personal presence on the floor and aid customers in locating merchandise.
• Take customers through all products and provide maximum information.
• Recommend on the merchandise to be delivered from the Warehouse/store when merchandise is not on the floor.
• Capture client details on the e-warranty forms.
• Direct and escort customers to the item testing area, ensure client is given a product demo and products tested are working as per their specifications.
• Close the sale at minimum discount and assist in the check-out process as well as dispatching or arrange for the delivery by compiling client details.
• Provide customer feedback on completion of the sale.
• Share information to customers on the offers available.
• Inform the customers about purchasing incentives.
• Responsible for helping build up a business by identifying new business prospects and selling products to them.
• Provide competitor pricing analysis as and when spotted, and should do regular checks in case of price changes.
• Coordination with the delivery team and ensure that products are delivered in a timely manner.
• Ensure that the section is fully stocked and arranged in the sales area in an orderly manner within the department allocated.
• Replenish stock from stores or warehouse when it reaches the reorder level.
• Supervise and ensure that merchandize is dust free.
• To ensure the price tags & feature cards in the appropriate product.
• Ensuring daily stock checks carried out for the impulse product category assigned.
• Ensure good housekeeping is maintained and all products are priced & have all feature cards/sale tags
• Ensure that all products found faulty during the testing stage are communicated to the managers and handed over to the store team
• Ensure all stocks under your custody is balanced monthly.

Qualification
• Able to speak and understand Arabic
• A minimum of Certificate in Sales, Marketing, Customer care or equivalent.
• Sales training or exposure in a similar role in retail environment will be an added advantage.

Experience
• At least 1 year experience in a sales environment preferably in retail.
• Must be friendly with a pleasant and engaging personality.
• Should be physically fit as the job requires standing most of the day and the individual may be required to lift large amounts of stock.
• Should have visual acuity to determine accuracy, neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.
• Should be cooperative and understand customer needs and wants after a brief discussion with the customer. People in this profession are convincing and have a positive influence on the customer or client.
• Should be well-organized and detailed-oriented.
• Should have basic knowledge of inventory management.
• Should be of a smart appearance and articulate.
• Should be able to work under pressure.

Key Skills:
• Good selling skills.
• Good negotiation and influencing skills.
• Good interpersonal skills.
• Teamwork and Collaboration.


Work Hours: 8


Experience in Months: 12

Level of Education:
Bachelor Degree

Job application procedure

Interested and qualified candidates should forward their CV to: careers@hotpoint.co.ke  using the position as subject of email.



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Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: 05 March 2023
Duty Station: Nairobi
Posted: 23-02-2023
No of Jobs: 1
Start Publishing: 23-02-2023
Stop Publishing (Put date of 2030): 23-02-2067
Apply Now

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  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid125μs1.68KBParams/libraries/src/Table/User.php:134Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Customer-Experience-Associate-job-at-Hotpoint-Appliances-Ltd-90046'78μs1.05KB/plugins/system/jmap/jmap.php:1203Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 167μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"308μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW FULL TABLES WHERE table_type="BASE TABLE"1.46ms24.88KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:587Copy
  • SELECT * FROM icop0_acym_plugin88μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin70μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`92μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'100μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'287μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 212186μs856B/components/com_jsjobs/models/company.php:1842Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?118μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:277Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?355μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:301Copy