Deadline of this Job: 27 January 2023
Job Purpose:
To negotiate with arrears account customers to maximise debt recovery and profitability
Key Performance areas
COLLECTIONS MANAGEMENT
• Ensure that allocated collection target/s are achieved
• Ensure that allocated productivity target/s are achieved
• Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
• Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
• Ensure full understanding of product/s working on
QUALITY MANAGEMENT
• Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
• Adhere to / utilize the collections call script/s
• Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
• Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism
Requirements
• A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance
• Criminal clear
• Strong communication skills
• Computer literate
• Understanding / working knowledge of a collections system is advantageous
Skills
• Target driven
• High level of integrity
• Strong work ethic
• Self-motivated
• Able to work under pressure
• Reliable
• Time management
• Able to work in a team
Deadline of this Job: 25 January 2023
JOB DETAILS:Key Activity Areas
Responsibility / Outcomes
• An important key player within SSC Finance team to ensure smooth operation.
• Provide high level of dedication in achieving SSC team key objective of quality financial data / book closing in line with Medair Finance required deadlines, including timely review, reconciling and posting of financial transactions (Navigotor/Navision or other systems) per “Closing Checklist”.
• Contribute to the preparation of the local set of statutory finance books and are kept updated in compliance with local statutory requirement via collaboration with local finance team and GSO Audit Support team.
• Contribute to preparing and reviewing monthly and annual financial statements for various country programs.
• Engage in the Medair process standardization such as improving systems, policies and procedures on an on-going basis on key processes and ensure proper documentation and implementation to cope with the objectives of Medair.
• Actively seek and provide training to the relevant country Finance teams in a systematic approach.
• Contribute to the financial sustainability, such as cash position of each country program served is at optimal status for Medair via collaborating with GSO Finance & relevant country teams.
• Provide support to the country finance teams as needed as “Roving Officer” with a visit once every two months to the country programs served.
• Review and verify if country finance teams are in compliance with internal controls within "Finance / Accounting manual".
• Support in “Donor audits" via collaborating with various parties.
Innovation/changes
• Open to the challenge of a new ERP system.
• Contribute to streamlining and optimizing the key processes related to Finance and other relevant key processes.
• Work smartly with strong collaboration with various stakeholders.
• job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.
Qualifications
• College / university graduated in finance or accounting.
• Professional qualification in finance, audit and accounting (desirable)
• Holding CPA (certified public accountant), or CMA (certified managerial accountant) or other finance related licenses. Strongly Desirable
• Strong working knowledge of English (spoken and written). French desirable.
Experience / Competencies
• Minimum relevant working experience in accounting and finance for at least 4 years, it is a plus if holding field experience in the humanitarian or development sector.
• Proficient in Excel and finance systems.
• Strong knowledge of accounting, finance, internal control and risk management.
• Demonstrated ability to effectively interact with various stakeholders, working through issues and operational challenges, also ensure the understanding of the cost drivers of the business and can provide insight to the non-finance members.
• Savvy in Technology and IT driven.
• Proven managerial accounting experience with strong knowledge on a project-based organization.
• Analytical ability with a good attention to detail and high capacity to draw intelligence from numbers.
• Oral and written communication skills with the ability to present plans to support business decisions.
• Good time management skills, ability to prioritize workload and meet strict reporting deadlines.
• Business Acumen: holding strong Field of knowledge for the position, specifically in regard to Humanitarian essentials, Sphere and CHS standards, other international humanitarian guidelines and protocols.