Deadline of this Job: 13 January 2023
The objective of this position is to provide world-class customer service, delivering quality at all times and ensuring total Customer Delight. To always deliver service in the true spirit of our Core Values - Integrity, Commitment to excellence, Innovation, Customer Focus and Team Work.
Duties and Responsibilities
Reporting to the Lead Admission Officer, the position holder will be responsible for the following, amongst others:
• Answer incoming phone calls on designated lines.
• Respond to customers’ emails.
• Manage and resolve customer complaints.
• Document all call information according to standard operating procedures.
• Identify and escalate issues to supervisors when the need arises.
• Compiling reports on overall customer satisfaction.
• Keeping records of customer interactions.
• Keep an up-to-date report of all enquiries and conduct follow-ups.
• Filling out application forms..
• Processing of admission forms.
• Preparation and dispatch of admission letters.
• Follow up for admissions and reporting.
• Providing correct information to clients and other stakeholders.
• Managing incoming calls and outgoing calls.
• Participating in ensuring student retention.
• Contributing to team effort by accomplishing related tasks as needed.
Qualifications & Experience
• Bachelor’s Degree in Communication, Public Relations, Business or Marketing.
• At least 1-year relevant experience in Customer Service.
• A motivated self-starter.
• Extra Miler and a Problem solver.
Deadline of this Job: 20 January 2023The objective of this position is to provide world-class customer service, delivering quality at all times and ensuring total Customer Delight. To always deliver service in the true spirit of our Core Values - Integrity, Commitment to excellence, Innovation, Customer Focus and Team Work.
Duties and Responsibilities
Reporting to the Lead Admission Officer, the position holder will be responsible for the following, amongst others:
• Answer incoming phone calls on designated lines.
• Respond to customers’ emails.
• Manage and resolve customer complaints.
• Document all call information according to standard operating procedures.
• Identify and escalate issues to supervisors when the need arises.
• Compiling reports on overall customer satisfaction.
• Keeping records of customer interactions.
• Keep an up-to-date report of all enquiries and conduct follow-ups.
• Filling out application forms..
• Processing of admission forms.
• Preparation and dispatch of admission letters.
• Follow up for admissions and reporting.
• Providing correct information to clients and other stakeholders.
• Managing incoming calls and outgoing calls.
• Participating in ensuring student retention.
• Contributing to team effort by accomplishing related tasks as needed.
Qualifications & Experience
• Bachelor’s Degree in Communication, Public Relations, Business or Marketing.
• At least 1-year relevant experience in Customer Service.
• A motivated self-starter.
• Extra Miler and a Problem solver.
REF: VA/UU/035/2023
Umma University is a Private Chartered University, located in a serene environment in Kajiado.
In pursuit of its vision and mission to provide excellent University education, training and research through fos-tering knowledge and innovation into quality programmes to suit the needs of society, Umma University invites applications from suitably qualified candidates for the position of University Imam.
Qualification:
• A minimum of Masters in Islamic Studies
• At least three years of professional ministry and/or leadership experience in a college, university, or similar programme
• Appropriate Islamic background and/or chaplaincy training, including demonstrated skills in community and leadership development, preaching and worship leadership, religious education and programme development, Daawah care, service and social justice leadership, and interfaith engagement;
• Have 3 years administrative experience, 2 of which must be at the level of Administrative Officer or equivalent;
• The candidate must have memorized the whole Holy Quran or parts of the Holy Quran
• Certified for practice by the relevant certifying religious and Government authorities and affiliated to a Religious Islamic equivalent;
• The candidate should be fluent on Arabic and English Language
• Have a strong ICT and communication skills;
• Excellent professional judgment and discretion; ability to work as part of a team; maintains appropriate confidentiality; models integrity, honesty, trust, and professional ethics;
Other Vacancies
Deadline of this Job: 15 January 2023
Deadline of this Job: 15 January 2023
Deadline of this Job: 15 January 2023