Deadline of this Job: 25 December 2022
JOB DETAILS:Qualifications/Requirements
i. Diploma in Front Office Administration/Business Administration/ Health records or an equivalent qualification ii. At least two (2) years working in a service oriented industry iii. Computer proficient iv. Customer service oriented v. Basic accounting skills
Deadline of this Job: 27 December 2022
JOB DETAILS:Overall Job Purpose
The Senior Manager, Branch Service and Operations will be responsible for overseeing Branch Business operations, service standards, risk management, process implementation and reviews
Principle Accountabilities
• Cash control /management across the branches- Monitor branch cash holding trends, ensure daily cash limits remain within approved limits consistently and are balanced, ensure cash incidents from branches are responded on time.
• Branch operations expense management.
• Performance Management- Ensure targets are achieved for key Branch Operations related metrics (e.g Frauds, Operations, Loss, Audit reviews etc)
• Overall Branch Net Promoter Score (NPS).
• Development and Re-evaluation of Branch operations manuals and process improvements.
• Central reconciliation’s, checks and management of branch suspense accounts.
• Regulatory and compliance reporting of Branch Operations related activities.
• First escalation contact for portfolio branch emergencies /incidences e.g offline, blackout, IT issues etc -follow up with the responsible departments to provide speedy solutions.
• As a custodian of the BCPs for branches – Work with Business Continuity coordinator to formulate recovery strategies (Disaster Recovery & BCP plans), raise awareness of BCP within branches and coordinate periodic tests of the BCPs for branches.
• Handle routine requests from branches seeking confirmation and oversee authority for destruction of obsolete items/ records/ cards.
• Approve daily requests for cash holding limit breaches for branches.
• Responsible for monitoring of service level agreements between branches and internal departments, manage cases of non- compliance to internal SLA’s and escalate to Head of Branch Business\
Minimum Qualifications, Knowledge and Experience
• A business related university degree from a reputable institution.
• A Master’s degree in a business related field will be an added advantage.
• At least 10 years experience in service and operations
• Have a proven performance track record
• Have good knowledge of Bank products and services.
Key Competencies and Skills
• Excellent selling and Negotiation Skills,
• Basic accounting skills and other professional qualifications such as AKIB
• Good Communication skills
• Management and leadership ability:
• Have excellent interpersonal and people management skills.
• Computer skills: Ability to use Ms Word, Excel, Access, power-point, Internet and email.
• Evidence of the ability to prioritize, organize and deliver results in a demanding environment.
• High levels of professionalism and Integrity.
Deadline of this Job: 31 December 2022
JOB DETAILS:Duties and Responsibilities
• Oversee the unit’s operation and productivity, building a highly inclusive culture for effective, efficient, economic and ethical service delivery.
• Strategy Development and Execution Planning
• Innovations Planning and Management through collaboration with sub-unit heads.
• Coordinate strategic resource mobilization and partnerships in the County
• Establish and maintain relationships with key stakeholders to promote the Siaya County Government brand through collaboration and partnerships with business units, trade and broader industry players
• Ensure compliance with policies, legislation, regulations and rules
• Translate strategy into actionable steps for growth, implementing county-wide goal setting and operations planning.
• Staff performance monitoring and evaluation
• Analyze internal operations of departments and identify areas for process enhancement
• Implement relevant strategies and plans
Requirements for Appointment
• Must be a Kenyan Citizen
• Diploma in a business related field from a recognized institution or equivalence
• Practical experience that is the equivalence to strategic service delivery and resource mobilization will be considered
• Bachelor’s Degree from a recognized institution will be an added advantage.
• At least 5 years’ practical experience in executive leadership, strategic partnership and resource mobilization roles.
• Understanding of advanced planning and regulatory issues
• Solid grasp of data analysis and performance metrics
• Ability to diagnose problems quickly and foresee potential issues
• International experience and Networks
• Computer application Skills
Deadline of this Job: 05 January 2023
JOB DETAILS:Duties and responsibilities
• Administration of County Department.
• Formulation and implementation of programs to attain Vision 2030 and Departmental goals.
• Implementation of policies and regulations.
• Development and implementation of strategic plans and departmental development plans.
• Providing strategic policy direction for effective service delivery.
• Ensuring compliance with National Values and Principles of Good Governance.
Requirements for Appointment:
For appointment to this position the person should be;
• A Kenyan Citizen
• Have a Bachelor’s degree in a relevant field from a recognized university in Kenya
• Possession of Master’s degree in a relevant field will be an added advantage
• Must be a member of a professional body relevant to the position applied for and in good standing
• Satisfy the requirements of Chapter Six of the Constitution of Kenya, 2010.
• Have knowledge and experience of not less than 5-years in the relevant field, 3 of which should be in a managerial position to the portfolio one is seeking to be considered for appointment
• Be conversant with the Constitution of Kenya and Devolution related legislations
• Demonstrate thorough understanding of County development plans
• Have ability to build a strong team
• Must be computer literate
• Have the ability to work in multi-cultural and diverse environment