Deadline of this Job: 31 December 2022
JOB DETAILS:Requirements for appointment
For appointment to this grade an officer must have: -
• Served in the Grade of Deputy Director in any of the following Directorates; Staffing, Field Services, Quality Assurance and Standards, Finance and Accounts, Administration Services, Legal, Labour and Industrial Relations or Human Resource Management and Development for a minimum period of three (3) years;
• Bachelor degree in any of the following areas; Education, Accounting, Finance, Social Sciences, Human Resources, Law or Public Administration;
• Master’s degree in any of the following areas; Education, Accounting, Finance, Social Sciences, Human Resources, Law or Public Administration;
• Certificate in leadership course lasting not less than four (4) weeks from a recognized institution;
• Certificate in computer applications skills;
• Met the requirements of Chapter Six (6) of the Constitution; and
• Demonstrated merit and ability in work performance and Results.
Duties and Responsibilities
Duties and responsibilities will entail:
• Coordinate the preparation and presentations of Board Papers, Briefs, and Reports in liaison with the relevant Directorates and Divisions of the Commission;
• Coordinate and liaise with the relevant stakeholders on behalf of the office of the Commission Secretary;
• Make follow up on all instructions issued by the Commission Secretary and initiate action points as appropriate feedback;
• Advisor to the Commission Secretary and the Senior Management Team on he operations of the Commission;
• Review and ensure quality control and high-quality standards of all outputs and communication including reports and presentations that emanate from the Commission Secretary;
• Participate in or lead taskforces, working groups and meetings on behalf of the Commission Secretary;
• Represent the Commission Secretary in the Committees of the Board
Deadline of this Job: 25 December 2022
JOB DETAILS:Qualifications/Requirements
• Diploma in Front Office Administration/Business Administration/ Health records or an equivalent qualification
• At least two (2) years working in a service-oriented industry
• Computer proficient
• Customer service oriented
• Basic accounting skills
Deadline of this Job: 18 December 2022
JOB DETAILS:Job Purpose:
Maintain the reception area by providing front office administrative services and customer care service to patients, AKU staff and the public by receiving and addressing inquiries in a professional and polished manner, while accounting for all daily financial transactions processed at the front desk/patient reception.
Responsibilities:
• Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously.
• Consistently provide full coverage at all times at the front desk by clocking in and out in the HR time management software.
• Beware of the down time and data protection procedure in the event of a system failure.
• As a cashier, maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system, update data and records in the computer system.
• Admission of patients and collection of IP deposits as per the laid down guidelines.
• Account for and balance all monies collected from patients on a daily basis and deposit the money to main hospital Automated Banking Machine at the end of a work shift.
• Look in the computer system and verify and confirm credit services that are applicable to corporate employees as per the account entitlement details
• Ensure the Pre-Authorizations are duly completed by the Physicians and sent to corporations for approval within 24hours.
• Liaise with patient services supervisor, manager and patient’s insurance company regarding any uncertain approval of such cases.
• Check and verify patient data in the computer system and bill the correct patient for the right services and collect the right amount of payment for the services.
• Verify that all benefits for corporate employees are billed as per existing entitlement guidelines.
• Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care.
• Answers both internal and external phone calls promptly and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care.
• Re-confirm/ update contact numbers of patients. In addition, ensure realistic appointments are booked and rescheduling is done on a timely basis. Rescheduling of appointments by the physicians must be communicated to the patients on time by the staff at the consulting clinics.
• Escalate any difficult/challenges faced in the cause of the operations to the Duty Supervisor/ Manager promptly for assistance.
• Any other duties as may be assigned from time to time.
Qualifications and skills required:
• Diploma in Front Office Administration/ Business Administration or equivalent.
• At least 3 months’ work experience from the hospitality industry
• Excellent Customer Service & people skills
• Ability to multi-task & detail oriented
• Good communication & interpersonal skills
• Attention to detail and good problem-solving skills
• Ability to deal with the public
• Culture sensitive individual
• Good planer & results oriented,
• High integrity.
Closing Date: 18/12/2022