Deadline of this Job: 31 December 2022
JOB DETAILS:Overview
The Project Management System Assistant will support oversight, monitoring and managing CIFOR-ICRAF’s Project Management System (PMS). This will require some initiative and judgment as well as an understanding of the link between the system and project management procedures.
Summary of responsibilities
• Ensure the Project Management System in myTREE works well
• Seamless link between Unit 4 Business World (Agresso) and myTREE without issues.
• Addressing issues quickly as soon as identified.
• Seamless link between PMS portal and the Resource Mobilization (RM) portal in myTREE.
• Seamless link between PMS portal and Finance Module on Agresso.
• Seamless link between the PMS and the public website of CIFOR-ICRAF where applicable.
Requirements
• Bachelor’s degree in Business Administration, Social Sciences or a relevant field is required (Master’s degree preferable).
• Minimum 3 years of relevant experience in project administration and systems management, with a good understanding of workflow procedures.
• Excellent written and spoken English.
• Strong computer skills in word processing, database and other relevant office applications. Personal attributes and competencies:
• Ability to multi-task with little supervision.
• Competent in organization and priority setting, with the ability to work effectively under time pressure and manage multiple priorities.
• Have initiative and capable of working independently as well as an effective team player.
• Good interpersonal and communication skills, with the ability to effectively interact with people in a multi-disciplinary and multi-cultural environment.
• Experience working with a wide and diverse network of groups and individuals.
• Proactive, target driven, detail oriented and diligent.
• Works with trustworthiness and integrity.
• Sound planning, analytical and organizational abilities.
Deadline of this Job: 16 December 2022
JOB DETAILS:Job/ Qualification:
• Diploma in microbiology/ Food Science and Technology
• Degree in Food Science an added advantage
• At least 3 years experience in a comparable position working in quality Assurance Department
Deadline of this Job: 23 January 2023
JOB DETAILS:Job Objectives:
• Support the Bid & Proposal Coordinator in tracking global procurement portals, social media channels, and policy fora and then completing an initial filter of potential opportunities using defined guidelines and tracking these potential opportunities on pre-existing channels and sharing with key stakeholders for review and approval.
• Support the Bid & Proposal Coordinator in tracking client updates for existing opportunities and share these with the relevant bid team / stakeholders.
• Provide efficient and effective administrative support to the Business Development team i.e., booking venues, induction plan for new Business Development employees etc.
• Support the research, collation of information and sourcing of data and information relating to new opportunities.
• Format documents for the Business Development Team according to the Education Development Trust brand guidelines i.e., client presentations, bid diagrams, technical proposals etc.
• Support the Bid & Proposal Coordinator on the management of internal and external consultants and invoices, including but not limited to:
1. Raising contracts for external consultants based on Terms of Reference set by the Bid Technical Lead
2. Managing the payments, timesheet approvals and invoicing of internal and external consultants
3. Raising Purchase Order requests for supply of services and managing payments
4. Maintaining the Business Development Consultant management / invoice tracker
Person Specification:
Knowledge
Essential:
• Willingness to start a Business Administration Apprenticeship Level 3
• GCSE Grade 4/C or above (or equivalent) in English and Maths or a Level 2 qualification
Desirable
• An interest in business development
• An interest in the Education sector
Experience
Essential:
• Experience of working with others and can demonstrate the ability to build relationships
Desirable
• Experience of working within an office environment
Skills
Essential:
• An energetic self-starter, with the ability to work on own initiative
• Excellent communication skills
• Accurate, with a strong attention to detail
• Ability to follow processes and procedures
• Enthusiasm for working as part of a team
• IT literate, with intermediate level knowledge in Word, Excel and PowerPoint
Deadline of this Job: 21 December 2022
JOB DETAILS:Job Purpose:
To assist in the smooth running of the Premium Relationships, Conversion and collection function so as to achieve:
• Optimum Business Relations.
• Optimum Check Off Revenues.
• Optimum Check Off Business Compliance.
• Optimum Channel Growth.
Key responsibilities:
• Build and maintain effective relationships with staff at the Check-off Institutions that are responsible for: Effecting and terminating (or stopping) payroll deductions, Processing monthly batch payroll deductions and Disbursement of Remittances to Britam and other institutions.
• On boarding and ensure continuing compliance of Check-off Institutions i.e. Signing-up institutions, carryout all the compliance assessments and approvals and finally formalize the arrangement with an MoU or a Contract.
• Launching of policyholder (or customer) payroll deductions at the Check-Off Institution for both new and existing business on a timely basis i.e., within the documented and approved cut-off dates.
• Stop (or Terminate) policyholder (or customer) payroll deductions at the Check-Off Institution for terminated policies/accounts on a timely basis i.e., within the documented and approved cut-off dates. E.g.. for maturities and Surrenders with respect to individual life policies.
• Monthly revenue collection on a timely basis as per the signed-off and approved timelines with the Check-off Institutions.
• Work with various internal stakeholders within Retail Operations to ensure timely receipting and allocation of funds received from Check-off Institutions.
• Resolve various reconciliation issues emerging between the Check-Off Institutions and Britam on a timely basis.
• Support the growth of the Check-Off Market in their respective Region through the provision of relevant market intelligence to Branch Managers for their execution e.g., the appropriate time and place to have open days for FA’s to show-case and sell products.
• Prepare monthly reports for the consumption and use by the respective Regional and Branch Managers in their assigned Check-off Regions.
• Any other duties as would be assigned.
• Delegated Authority: As per the approved Delegated Authority Matrix.
Key Performance Measures:
• As described in your Personal Score Card.
Knowledge, experience and qualifications required:
• Bachelor’s Degree in a business related field.
• At least 2-year experience in a similar position.
Technical/ Functional competencies:
• Knowledge of Insurance Industry and concepts.
• Knowledge of Insurance Regulatory requirement.
• Excellent communication and people Skills.
• Highly patient and can walk the extra mile.
• Demonstrable Confidence and excellent Negotiation Skills.
• Pleasant, presentable & cuts a Business Image.
• Adequate self-drive and possesses an Innovation/Change spirit.
Deadline of this Job: 20 December 2022
JOB DETAILS:This role will have you responsible for understanding User journeys end to end, Tracking key Metrics and Deliverables, Analysing performance, Creating insightful data driven reports with key stakeholders for decision making. Ideally you have a strong background as an analytical thinker, comfortable working with data sets, conducting analysis, converting results into actionable business decisions, and effectively communicating outside the box kind of insights.
CORE RESPONSIBILITIES:
Drive Customer Success Outcomes
• Analyse, identify and resolve systemic areas for improvement across People, Process, and Technology to deliver a blue-chip experience to customers
• Be the custodian of customer feedback, communicate this to the Product team, and collaborate on new features builds & implementation to promote Customer Delight
• Liaise with Sales and Support to ensure client needs are fulfilled and to resolve areas of concern as per the voice of the customer
• Owning customer retention and increasing Customer Lifetime Value by upholding a relentless Customer First ethos
• Advocate Customer Success team on best methods to increase usage and achieve optimum product adoption for our customers
• Identify potential root cause scenarios for business operational metrics and pursue data-driven proposals to drive impact
Define and Optimise the Customer Lifecycle
• Demonstrate an expert-level understanding of the Cellulant platform and know all the ways it can best support & improve the Customer Journey Lifecycle
• Achieve quarterly automation objectives aimed at streamlining & scaling Customer Retention & Expansion
• Constantly develop & implement listening points in the journey (e.g. usage, satisfaction, etc.)
• Standardise & automate interventions for each point in journey
• Apply industry best practices to meet our customer needs
QUALIFICATIONS & EXPERIENCE:
Qualification:
• A University Degree in Business Management, Marketing, Finance or any other related area
• Excellent data anaylsis and presentation skills
• Excellent verbal and written communication skills
• Knowledge of current industry trends will be an added advantage
• Minimum of 4 years of experience in Business/Customer Success roles
• Minimum of 5 years of experience in a similar or closely similar role
Skills:
• Analytical & innovative
• Strategic thinker that can translate customer feedback into an opportunity to improve the customer experience
• Excellent interpersonal, organisational, collaboration and communication skills
• A positive change agent with a “can-do” attitude
• Excellent time-management
• Keen to detail and trends, and able to share insights
Personal Attributes:
• A willingness from the outset to take ownership of projects and push them as far as they can, all while taking constructive feedback from the team
• Ability to meet deadlines and collaborate with team members.
• Self-starter with a capacity to show initiative, good judgment and resourcefulness
• One who can influence cross-functional teams and departments in an environment of rapid growth