Deadline of this Job: 20 December 2022
This role will have you responsible for understanding User journeys end to end, Tracking key Metrics and Deliverables, Analysing performance, Creating insightful data driven reports with key stakeholders for decision making. Ideally you have a strong background as an analytical thinker, comfortable working with data sets, conducting analysis, converting results into actionable business decisions, and effectively communicating outside the box kind of insights.
CORE RESPONSIBILITIES:
Drive Customer Success Outcomes
• Analyse, identify and resolve systemic areas for improvement across People, Process, and Technology to deliver a blue-chip experience to customers
• Be the custodian of customer feedback, communicate this to the Product team, and collaborate on new features builds & implementation to promote Customer Delight
• Liaise with Sales and Support to ensure client needs are fulfilled and to resolve areas of concern as per the voice of the customer
• Owning customer retention and increasing Customer Lifetime Value by upholding a relentless Customer First ethos
• Advocate Customer Success team on best methods to increase usage and achieve optimum product adoption for our customers
• Identify potential root cause scenarios for business operational metrics and pursue data-driven proposals to drive impact
Define and Optimise the Customer Lifecycle
• Demonstrate an expert-level understanding of the Cellulant platform and know all the ways it can best support & improve the Customer Journey Lifecycle
• Achieve quarterly automation objectives aimed at streamlining & scaling Customer Retention & Expansion
• Constantly develop & implement listening points in the journey (e.g. usage, satisfaction, etc.)
• Standardise & automate interventions for each point in journey
• Apply industry best practices to meet our customer needs
This role will have you responsible for understanding User journeys end to end, Tracking key Metrics and Deliverables, Analysing performance, Creating insightful data driven reports with key stakeholders for decision making. Ideally you have a strong background as an analytical thinker, comfortable working with data sets, conducting analysis, converting results into actionable business decisions, and effectively communicating outside the box kind of insights.
CORE RESPONSIBILITIES:
Drive Customer Success Outcomes
• Analyse, identify and resolve systemic areas for improvement across People, Process, and Technology to deliver a blue-chip experience to customers
• Be the custodian of customer feedback, communicate this to the Product team, and collaborate on new features builds & implementation to promote Customer Delight
• Liaise with Sales and Support to ensure client needs are fulfilled and to resolve areas of concern as per the voice of the customer
• Owning customer retention and increasing Customer Lifetime Value by upholding a relentless Customer First ethos
• Advocate Customer Success team on best methods to increase usage and achieve optimum product adoption for our customers
• Identify potential root cause scenarios for business operational metrics and pursue data-driven proposals to drive impact
Define and Optimise the Customer Lifecycle
• Demonstrate an expert-level understanding of the Cellulant platform and know all the ways it can best support & improve the Customer Journey Lifecycle
• Achieve quarterly automation objectives aimed at streamlining & scaling Customer Retention & Expansion
• Constantly develop & implement listening points in the journey (e.g. usage, satisfaction, etc.)
• Standardise & automate interventions for each point in journey
• Apply industry best practices to meet our customer needs
Deadline of this Job: 21 December 2022
Key Responsibilities:
• Planning & Logistics you will be responsible for analyzing the current and predicting future demand for our products. You will also be responsible to ensure that finished good reach to our customer through cost effective and efficient strategic decisions and operations
• Procurement you will be responsible for strategic decision of where we should source our ingredients and packaging materials while building strong, reliable relationships with our suppliers and fast-tracking innovative ways to land localization sourcing of materials.
Minimum Requirements:
• Minimum of bachelor’s degree in Logistics or other relevant Supply Chain Management courses
• Young talents with demonstrated experience, knowledge, or passion of FMCG industry.
• For experienced candidates in these markets 1-2 years’ will be maximum experience considered.
• Innovative thinker with good strategic, logistical skills.
• Able to take key data points and derive them into actionable insights
• Flexible and adaptable o highly volatile and fast phased environment
• Demonstrate great communication and interpersonal skills
Other Vacncies
Key Responsibilities:
• Planning & Logistics you will be responsible for analyzing the current and predicting future demand for our products. You will also be responsible to ensure that finished good reach to our customer through cost effective and efficient strategic decisions and operations
• Procurement you will be responsible for strategic decision of where we should source our ingredients and packaging materials while building strong, reliable relationships with our suppliers and fast-tracking innovative ways to land localization sourcing of materials.
Minimum Requirements:
• Minimum of bachelor’s degree in Logistics or other relevant Supply Chain Management courses
• Young talents with demonstrated experience, knowledge, or passion of FMCG industry.
• For experienced candidates in these markets 1-2 years’ will be maximum experience considered.
• Innovative thinker with good strategic, logistical skills.
• Able to take key data points and derive them into actionable insights
• Flexible and adaptable o highly volatile and fast phased environment
• Demonstrate great communication and interpersonal skills
Other Vacncies
Deadline of this Job: 14 December 2022
Deadline of this Job: 19 December 2022
Deadline of this Job: 20 December 2022