Deadline of this Job: 29 November 2022
Job Summary
To support the Head of Claims in the claims Business by providing operational support in the Claims Department processes. To process non-motor insurance claims in a fast, fair and courteous manner by ensuring that customer satisfaction, company profitability and good corporate image is maintained
Job Description
• Ensure that all claims reported are registered in line with the company procedures and reserved accordingly; and also ensure that reserves are periodically reviewed.
• Ensure that the allocated claims processes are performed within the time frames as agreed with clients, brokers and other departments to ensure service delivery.
• Ensure that service providers fee notes, invoices and Discharge vouchers are settled within the set TATs
• Review the performance of the service provider semiannually and escalate poor performance to Head of Claims.
• Assist and manage queries escalated by staff, brokers, clients, or service providers to ensure timeous resolution.
• Liaise and visit brokers, banks, Agents, and Direct clients to build relationships
• Assist in the salvage’s disposal process.
• Ensure that all the cost containment strategies in claims department are adhered to.
• Collaborate with underwriting department on areas or actions that may minimize a loss or if action is recommended post a loss due to the risk.
• Escalate poor performing accounts to Head of claims for management
Education
• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Job Summary
To support the Head of Claims in the claims Business by providing operational support in the Claims Department processes. To process non-motor insurance claims in a fast, fair and courteous manner by ensuring that customer satisfaction, company profitability and good corporate image is maintained
Job Description
• Ensure that all claims reported are registered in line with the company procedures and reserved accordingly; and also ensure that reserves are periodically reviewed.
• Ensure that the allocated claims processes are performed within the time frames as agreed with clients, brokers and other departments to ensure service delivery.
• Ensure that service providers fee notes, invoices and Discharge vouchers are settled within the set TATs
• Review the performance of the service provider semiannually and escalate poor performance to Head of Claims.
• Assist and manage queries escalated by staff, brokers, clients, or service providers to ensure timeous resolution.
• Liaise and visit brokers, banks, Agents, and Direct clients to build relationships
• Assist in the salvage’s disposal process.
• Ensure that all the cost containment strategies in claims department are adhered to.
• Collaborate with underwriting department on areas or actions that may minimize a loss or if action is recommended post a loss due to the risk.
• Escalate poor performing accounts to Head of claims for management
Education
• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Deadline of this Job: 29 November 2022
About the Team
The Monitoring, Evaluation, Research, and Learning (MERL) team supports Teach For All and its network partners to generate evidence of our network’s total impact – on student learning and leadership, participant and alumni leadership, and communities and systems impact. The MERL team engages in evidence generation through large-scale independent evaluations working in partnership with external researchers, donors, and network partners to study our network partners’ impact across the theory of change. In addition, the MERL team conducts internal, programmatic research on strategic initiatives in teacher and local leadership development to support systemic change in education.
As a Research Manager at Teach For All, you will engage in the following and/or similar activities:
MERL Projects, Grants, and Research Management (70%)
• Develop new project management systems to monitor multiple research projects and grants simultaneously.
• Create new systems for communication and coordination between Teach For All teams, donors, network partners, researcher partners, and other vendors.
• Support resource management and budgeting for Teach For All research initiatives.
• Assist with research project proposal development, kickoff, instrument and protocol design, data collection, analysis and reporting.
• Coordinate grant reporting activities, compiling evidence and data from multiple parties.
Other Vacancies
About the Team
The Monitoring, Evaluation, Research, and Learning (MERL) team supports Teach For All and its network partners to generate evidence of our network’s total impact – on student learning and leadership, participant and alumni leadership, and communities and systems impact. The MERL team engages in evidence generation through large-scale independent evaluations working in partnership with external researchers, donors, and network partners to study our network partners’ impact across the theory of change. In addition, the MERL team conducts internal, programmatic research on strategic initiatives in teacher and local leadership development to support systemic change in education.
As a Research Manager at Teach For All, you will engage in the following and/or similar activities:
MERL Projects, Grants, and Research Management (70%)
• Develop new project management systems to monitor multiple research projects and grants simultaneously.
• Create new systems for communication and coordination between Teach For All teams, donors, network partners, researcher partners, and other vendors.
• Support resource management and budgeting for Teach For All research initiatives.
• Assist with research project proposal development, kickoff, instrument and protocol design, data collection, analysis and reporting.
• Coordinate grant reporting activities, compiling evidence and data from multiple parties.
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