Deadline of this Job: 27 November 2022
Job Summary:
The job holder is responsible for management of capacity and continuity plans for all IT infrastructure and systems to ensure 24/7 availability and high performance of all IT services in line with the corporate business continuity strategies and objectives.
Key Responsibilities
• Prepares and regularly reviews long and short term availability and capacity management plans to ensure optimal utilization of system resources.
• Identifies any capacity bottlenecks and recommend corrective action;
• Coordinates implementation of the long and short term availability and capacity management plans and provides monthly availability reports to management.
• Facilitates the development of current and projected assessments of ICT Infrastructure capacity requirements.
• Coordinates implementation of corporate BCM objectives in the unit.
• Develops the unit’s Annual Work Plan and draft budget and coordinates their implementation;
• Prepares monthly, quarterly, annual and ad hoc reports for the unit;
• Develops, mentors and coaches staff in the unit;
• Conducts performance management in the unit;
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Academic and Professional Qualification
• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
Required Certifications/Training
• IT Governance, ITIL or COBIT
• At least one of the following Certifications: MCSA, MCSE, Networking (CCNA), Linux or UNIX Administration.
Desired Certifications and Training
• Project Management, i.e. Prince II, PMP
• Business continuity management Training
Relevant Work Experience/Technical Skills Required
• The job holder should have at least four (4) years’ progressive experience in IT Data Centre environment, with at least one (1) years in a supervisory role Systems, Database or Business system support at Data Centre or Network Operation Centre.
• Knowledge of current and emerging technologies and how they might be applied to support business outcomes. Knowledge of Data Centre platform and cloud technologies (Software defined Data Centre, Software defined WAN/LAN), Linux OS, Microsoft Server OS, VMware ESXi platform virtualization, application containerization, Storage capacity management or Infrastructure as a Service (IaaS) management tools is an added advantage.
• Ability to Implement and monitor appropriate records, information and policies
• Experience in capacity and availability planning
Job Summary:
The job holder is responsible for management of capacity and continuity plans for all IT infrastructure and systems to ensure 24/7 availability and high performance of all IT services in line with the corporate business continuity strategies and objectives.
Key Responsibilities
• Prepares and regularly reviews long and short term availability and capacity management plans to ensure optimal utilization of system resources.
• Identifies any capacity bottlenecks and recommend corrective action;
• Coordinates implementation of the long and short term availability and capacity management plans and provides monthly availability reports to management.
• Facilitates the development of current and projected assessments of ICT Infrastructure capacity requirements.
• Coordinates implementation of corporate BCM objectives in the unit.
• Develops the unit’s Annual Work Plan and draft budget and coordinates their implementation;
• Prepares monthly, quarterly, annual and ad hoc reports for the unit;
• Develops, mentors and coaches staff in the unit;
• Conducts performance management in the unit;
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Academic and Professional Qualification
• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
Required Certifications/Training
• IT Governance, ITIL or COBIT
• At least one of the following Certifications: MCSA, MCSE, Networking (CCNA), Linux or UNIX Administration.
Desired Certifications and Training
• Project Management, i.e. Prince II, PMP
• Business continuity management Training
Relevant Work Experience/Technical Skills Required
• The job holder should have at least four (4) years’ progressive experience in IT Data Centre environment, with at least one (1) years in a supervisory role Systems, Database or Business system support at Data Centre or Network Operation Centre.
• Knowledge of current and emerging technologies and how they might be applied to support business outcomes. Knowledge of Data Centre platform and cloud technologies (Software defined Data Centre, Software defined WAN/LAN), Linux OS, Microsoft Server OS, VMware ESXi platform virtualization, application containerization, Storage capacity management or Infrastructure as a Service (IaaS) management tools is an added advantage.
• Ability to Implement and monitor appropriate records, information and policies
• Experience in capacity and availability planning
Deadline of this Job: 22 November 2022
Project planning and tracking
• Provide administrative and project management support to the breeding teams for the execution of CGIAR-NARES crop improvement networks activities/projects (e.g., infrastructure development, development of standard operating procedures for breeding operations, webinar series, etc.)
• Follow-ups with functional representatives (e.g., Human Resources, Finance, Procurement) to ensure timely delivery of agreed tasks and early identification of challenges/ dependencies.
• Facilitate and document planning of projects at detailed task level with timelines, identification of RACI and Gantt chart.
• Regular communication of progress to the breeding teams and escalation in case of delays
• Prepare regular status reports, and dashboard tracking updates of projects - identify bottlenecks affecting execution and propose solutions.
• affecting execution and propose solutions.
General administration and logistics
• Facilitate and support the organization of on-site, off-site, and virtual meetings and presentations for the projects.
• Planning of meetings, scheduling, logistic needs, follow up and documentation of decisions and follow-up actions.
• Support finance and budget
• Develop budgets and monitor budget utilization.
• Bachelor’s degree in agriculture or biological science with 2 years of project management experience, or
• Bachelors in any subject, with minimum 3 years of project management experience (certification in Project Management (PMP) is desired), with 2 years of experience in agricultural projects.
• Experience in general administration
Personal attributes and competencies
• Knowledge of project management software, the latest collaboration tools (e.g., Slack), MS Office Suite, and MS-Visio is required.
• Ability to solve complex issues/ challenges during implementation, detail-oriented – proactive thinker and anticipate challenges and plans for solutions.
• Multi-tasker with attention to detail focused on the big picture and desired outcomes.
• Ability to speak, read, communicate – English (essential), French (highly desirable).
• Ability to analyse data, situations or problems, evaluate possible courses of action.
• Excellent interpersonal skills, ability to work effectively with diverse stakeholders, and desire to thrive in a multi-cultural international environment.
• Ability to demonstrate financial and non-financial resource awareness.
• Ability to ensure compliance and mitigates risk.
Project planning and tracking
• Provide administrative and project management support to the breeding teams for the execution of CGIAR-NARES crop improvement networks activities/projects (e.g., infrastructure development, development of standard operating procedures for breeding operations, webinar series, etc.)
• Follow-ups with functional representatives (e.g., Human Resources, Finance, Procurement) to ensure timely delivery of agreed tasks and early identification of challenges/ dependencies.
• Facilitate and document planning of projects at detailed task level with timelines, identification of RACI and Gantt chart.
• Regular communication of progress to the breeding teams and escalation in case of delays
• Prepare regular status reports, and dashboard tracking updates of projects - identify bottlenecks affecting execution and propose solutions.
• affecting execution and propose solutions.
General administration and logistics
• Facilitate and support the organization of on-site, off-site, and virtual meetings and presentations for the projects.
• Planning of meetings, scheduling, logistic needs, follow up and documentation of decisions and follow-up actions.
• Support finance and budget
• Develop budgets and monitor budget utilization.
• Bachelor’s degree in agriculture or biological science with 2 years of project management experience, or
• Bachelors in any subject, with minimum 3 years of project management experience (certification in Project Management (PMP) is desired), with 2 years of experience in agricultural projects.
• Experience in general administration
Personal attributes and competencies
• Knowledge of project management software, the latest collaboration tools (e.g., Slack), MS Office Suite, and MS-Visio is required.
• Ability to solve complex issues/ challenges during implementation, detail-oriented – proactive thinker and anticipate challenges and plans for solutions.
• Multi-tasker with attention to detail focused on the big picture and desired outcomes.
• Ability to speak, read, communicate – English (essential), French (highly desirable).
• Ability to analyse data, situations or problems, evaluate possible courses of action.
• Excellent interpersonal skills, ability to work effectively with diverse stakeholders, and desire to thrive in a multi-cultural international environment.
• Ability to demonstrate financial and non-financial resource awareness.
• Ability to ensure compliance and mitigates risk.
Deadline of this Job: 30 November 2022
Overall Responsibility
• Responsible for Poa Customer installations and field based support services;
• Management of Commercial & Operational relationship with install & support Partners.
Financial
• Install Cost per Customer, Customer Kit Recovery %, Support Cost Per Customer, Failed Survey Rate, Field Support Quality, Partner stock Management
People
• Deployment Schedule Coordinator, Deployment Scheduling Assistant, Field Service Partner teams
Key SMART Results for A-Player
• Design, Budget and Build the Field Services Organisation ensuring all staff have Scorecards, Job Gradings, Performance Management and Training Needs Analysis in Place - in coordination with HR team - End 4Q2022
• Ensure all partners have up to date MSA's service descriptions and revised commercial terms for the next phase of growth - End 4Q2022
• Improve failed survey rates by at least 50% across all partners in all geographies - End 2Q2023
• Ensure all Field Services capabilities are selected, contracted and trained prior to launch to ensure all sales growth projections for the business are met and fully supported within SLA - End 2Q 2023
• Ensure all partners are trained and a clear reward/penalty process defined & implemented - Monthly
• Poa has the lowest cost structure in the industry from a Customer Installation & Field Support perspective and still maintains exceptional quality and consistency throughout - End 3Q2023
• Ensure all partners are trained and a clear reward/penalty process defined - End 4Q2022
• Field support visits executed and solved first time round within SLA - End 4Q2022
• Define and execute Churned customer kit recovery process with 40% of total requests recovered - End 2Q2023
• Define and Drive a culture of efficiency & quality through Right First Time (RFT) approach to installations with zero re-work necessary - End 4Q2022
Level of Management Experience Required (Mandatory & Nice to Have)
• Mandatory - proven experience of end to end management of both insourced and outsourced installation & field support teams especially in B2C environment within Kenya operating from a few thousand and scaling to tens of thousands of customers
• Department stage of development where this role sits
• Prepare for Scale / Systemisation / Team Building / Management and Motivation
Key Competencies Criticality (H,M,L)
• Have built a field based technical installation and support function in Kenya with >100,000 customer base - H
• Have managed insource and outsource field service partners with full end to end responsibility on costs and contracts - H
• Have developed the most efficient cost effective ways of running this function nationally - H
• Must be great at developing and growing teams into high performing units - M
• Must be proven in developing individuals as part of their growth - M
Other Vacancies
Overall Responsibility
• Responsible for Poa Customer installations and field based support services;
• Management of Commercial & Operational relationship with install & support Partners.
Financial
• Install Cost per Customer, Customer Kit Recovery %, Support Cost Per Customer, Failed Survey Rate, Field Support Quality, Partner stock Management
People
• Deployment Schedule Coordinator, Deployment Scheduling Assistant, Field Service Partner teams
Key SMART Results for A-Player
• Design, Budget and Build the Field Services Organisation ensuring all staff have Scorecards, Job Gradings, Performance Management and Training Needs Analysis in Place - in coordination with HR team - End 4Q2022
• Ensure all partners have up to date MSA's service descriptions and revised commercial terms for the next phase of growth - End 4Q2022
• Improve failed survey rates by at least 50% across all partners in all geographies - End 2Q2023
• Ensure all Field Services capabilities are selected, contracted and trained prior to launch to ensure all sales growth projections for the business are met and fully supported within SLA - End 2Q 2023
• Ensure all partners are trained and a clear reward/penalty process defined & implemented - Monthly
• Poa has the lowest cost structure in the industry from a Customer Installation & Field Support perspective and still maintains exceptional quality and consistency throughout - End 3Q2023
• Ensure all partners are trained and a clear reward/penalty process defined - End 4Q2022
• Field support visits executed and solved first time round within SLA - End 4Q2022
• Define and execute Churned customer kit recovery process with 40% of total requests recovered - End 2Q2023
• Define and Drive a culture of efficiency & quality through Right First Time (RFT) approach to installations with zero re-work necessary - End 4Q2022
Level of Management Experience Required (Mandatory & Nice to Have)
• Mandatory - proven experience of end to end management of both insourced and outsourced installation & field support teams especially in B2C environment within Kenya operating from a few thousand and scaling to tens of thousands of customers
• Department stage of development where this role sits
• Prepare for Scale / Systemisation / Team Building / Management and Motivation
Key Competencies Criticality (H,M,L)
• Have built a field based technical installation and support function in Kenya with >100,000 customer base - H
• Have managed insource and outsource field service partners with full end to end responsibility on costs and contracts - H
• Have developed the most efficient cost effective ways of running this function nationally - H
• Must be great at developing and growing teams into high performing units - M
• Must be proven in developing individuals as part of their growth - M
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