Team Lead – Pickers job at HCS Africa
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529 Days Ago
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Vacancy title:
Team Lead – Pickers

[ Type: FULL TIME , Industry: Consulting , Category: Team leader ]

Jobs at:

HCS Africa

Deadline of this Job:
29 November 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Wednesday, November 16, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:

Key Responsibilities
• Evaluating performance and providing feedback
• Guiding the team understand the performance targets and goals.
• Creating, monitoring and managing teams schedule to ensure there is maximum number of agents on shift for smooth work flow and increased productivity
• To orient and train new hires on Customer service
• Assisting in resolving pickers issues and disputes
• Record keeping and tracking of pickers sick offs to ensure there is uninterrupted productivity at work
• Prepare weekly reports on teams performance for submission to the managers.
• Come up with ideas and deliberate on those proposed by team.
• Management of airtime budget for use by the pickers.

Qualification and Experience Required
• Diploma in Business Management or equivalent from a recognized Tertiary Institution.
• A minimum of 5-7years of relevant working experience in Customer Service and Sales.
• Good / Advanced working knowledge of MS office Suites.

Work Hours: 8


Experience in Months: 60

Level of Education:
Postgraduate Degree

Job application procedure
Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsafrica.com  with Tittle on the Subject line


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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Administrative jobs in Kenya
Job Type: Full-time
Deadline of this Job: 29 November 2022
Duty Station: Nairobi
Posted: 16-11-2022
No of Jobs: 1
Start Publishing: 16-11-2022
Stop Publishing (Put date of 2030): 16-11-2066
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