Summary
Date Posted: Tuesday, March 19 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up-to-date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.

Qualifications
• Minimum 1-2 years’ experience in a similar role in a hotel.
• Fluency in English both written and verbal communication skills.
• Additional language is advantage.
• Energy and enthusiasm with an eye for detail.

Work Hours: 8

Experience in Months: 12

Level of Education: Associate Degree

Job application procedure

Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply


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